Ms D.S., Vice President, Air Travel Rental Corporation d/b/a Payless Car Rental, 500 Route 1 South, Wyndham Garden Hotel, Newark, NJ 07114, Tel: 973-824-5800, Fax: 973-824-1575

This letter is to report a complaint about the horrible experience I had on July 3, 2008, about 5:30 pm at the above facility of Payless Car Rental.

The entire experience was bizarre and very humiliating. The behavior of Ms. D.S. was extremely unprofessional, rash, rude, and intimidating.

I booked my car rental through Priceline.com. This was for “unlimited mileage” as clearly mentioned on reservation confirmation . By the way, this was deceptive in my opinion not to mention the geographical restriction on the Priceline reservation confirmation and rather mentioning this in the fine prints of rental policies on a separate web link. Even in the fine prints of the rental policy there is no mention that I need to declare names of all the specific cities I may visit.

The staff at the Payless Car rental asked for my driver license and my credit card and charged my credit card (American Express) for $368.43 (which was later voided). Then they asked me to specify which cities I will be going to. I told them I may go anywhere in the areas that is covered in your plan as "free" and colored green in your map. However, they kept insisting that I HAVE to tell them which cities I will be going to. I said I may also go to Philadelphia in addition to New England. I told them to please just mention in the rental car agreement that we may go anywhere in the "free" covered area. I found it strange and odd that they have to know and they have to specify in the rental agreement all the places I may visit in the next 10 days.

I am still mystified as to the reason for the way she (Ms. D.S.) behaved.

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