So I woke up early on a Sunday morning to help my friend take his car to the car care department at one of the WalMarts in Albuquerque. Now if the same process is repeated in all other Walmarts, you may be familiar with the process of getting an oil change there: you arrive early [real early!] and put you car in line and wait for an employee to come and take your info, then they will tell you the approximate time it will take for your car to be serviced.

This particular Sunday, we arrived to Walmart and there were two cars ahead of us...we figured it would be about 45 minutes to and hour [acceptable]. As we waited two more cars pulled up behind us. As we waited some more, by now the store had opened, still no one came out to greet us [use that term loosely] and take our info. The two people parked in front got out of their cars and went inside [the doors are open, who'd know???]...we followed.
Upon entering we saw that there were two women already there by the cashier's desk...The employee made no intent of informing the customers [read, those that pay her wages, however meager that may be] and went about her 'business'...a few minutes later, she asked, 'who's first?'
well, to me and my friend, as well as anyone else in mankind, that would mean who got there early and had been sitting in there car waiting for the doors [or the employee to come out] to open...nope, instead, these two women, who by the way were the ones parked behind us, stepped up and proceeded to begin their transaction...dumbstruck, me, my friend, and the two other customers who were parked in front of us just stared...well, not to be outdone by THEIR crassness, I stepped up and asked the employee, "Shouldn't you be taking the information from those who arrived here first?"
Her response left me perplexed, "I don't have my greeter here, so it's whoever is in THIS line first, I can't do it all!"
The responses to that remark flooded my brain...I chose, "So you need your 'greeter person' to help you rub the two brain cells that you have to figure out that the correct and courteous thing to have done and asked was, 'Who has been waiting in line the longest?'
I did not wait for her response, instead I found a manager and requested that her actions be acknowledged and that something in the interest of customer service [a foreign concept to those at WalMart] should be done...
Her response? "Well, the manager for the automotive shop doesn't work on Sundays, come back Monday morning and speak with him."
Oh, as if giving up my Sunday morning wasn't enough? Did I have "Self-made millionaire" stamped on my forehead? Did I not have to work on Monday? Take time out of MY schedule to fix WalMart's problem, why of course, how silly of me!
To top it all off, the whole process of changing the oil in my friend's car took 2 1/2 hours including the time it took to tell us [30 minutes into oil change] that they didn't have the oil my friend had requested...
The moral of the story:
WalMart should have stuck to it's 5 and dime business concept, it can't handle it mega business nor can it train its employees in courtesy, and it isn't worth the 19.99 it charges to wait 2 1/2 hours and inept employees...Jiffy Lube is worth my time!

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