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Woodforest National Bank Complaint - It Doesn't Get Worse Than Woodforest!! - Customer Service
Customer Service - Complaint
GREENVILLE, NORTH CAROLINA -- I opened a new account with WoodForest National Bank after moving to a new state. 26 days later I tried cashing a Massachusetts child support check and they told me there would be a 14 day hold on it! I asked why? They said they only cash government checks directly from "under 30 day old accounts". Well, It IS a government check! I ended up walking to the Walmart Customer Service desk and THEY casked the check for $3.00. They are constantly rude there and NO ONE knows what they are doing. My son sent me a bank order a week after I opened the account and they wouldn't even cash THAT until I insisted they call the bank to verify it. My direct deposits are being canceled and sent to a REAL bank...
I look forward to the day when WoodForest goes under because of their lack of service that drives people away!
I look forward to the day when WoodForest goes under because of their lack of service that drives people away!
Comments:
Posted by KenPopcorn on 2008-09-15:
Just a thought, you are aware that you are not 'entitled' to cash a check for more than you have on deposit, aren't you? A bank may or may not cash a check as a courtesy when you cannot cover it, but you have no right to 'insist(ed) they call the bank to verify it'. The fact that they did this at all shows that they are probably showing you more courtesy than you are showing them.
Posted by Robf on 2008-09-15:
There is always a delay on availablity of funds for any new account.
They were probably refering to federal government checks.
They were probably refering to federal government checks.
Posted by bugaboo1 on 2008-09-15:
I may be wrong, but I believe that Walmart ownsn Woodforest bank, so if that's true, there you go, you have your answer!!!!!!
Posted by truth squad on 2008-12-05:
Woodforest is the best Bank ever!!!! They are always open when i need them, including late Saturday, Sundays, and even holidays..... They make my deposits available immediately with no cut off time. My other bank was regions bank who i had been with for 22 years used to be like woodforest is now. When they merged with Amsouth bank they implemented a 2pm cutoff time on deposits which frustrated me a great deal since i was used to immediate access to my money!
All the complaints on here have not been my experience at all. I live in Alabama and our Woodforest is awesome. They do charge 32.00 for overdraft fees but even that is cheaper than the big banks around like regions, wachovia and compass. I love my bank!
All the complaints on here have not been my experience at all. I live in Alabama and our Woodforest is awesome. They do charge 32.00 for overdraft fees but even that is cheaper than the big banks around like regions, wachovia and compass. I love my bank!
Posted by Jill on 2011-07-02:
I work for woodforest and can feel your pain and frustration. Woodforest does hire individuals that have no banking experience for branch manager positions. Their reputation in the banking industry for poor training, treating employees poorly, and low pay prevent them from getting experienced managers. I have seen and heard many times branch managers calling in to find out how to place a stop payment per a customers request. Really, a branch manager not knowing how to place a stop payment. Poor training and low employee moral is all throughout woodforest. Some employees try to make the best of it but they can only do so much.
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