Napster Complaint - Napster is misleading its' customers - Free trial
Free trial - Complaint
I tried the free trial with Napster. I went online to cancel and they told me that I was a Napster lite member and there was no need to cancel. It said I would never be billed unless I purchased tracks. I received my credit card statement in the mail and I was charged $14.95 for the services. I call Napster and the representative says that I have 3 accounts opened. I asked for a refund because I tried to cancel online before the date and I was told I didn't' have to and I would never be billed.
I spoke to a supervisor. He was a liar and said that those accounts were closed. I asked why the confusion and all he could say is that he wanted me to go to my computer and reenact what happened. I quoted to him what THEIR site said so he knew I wasn't lying. They are a bunch of con artists and I won't rest until they are no more! It's not about $14.95. It's about principles and ruthless and unorthodox business practices. He offered to give me a month free. I said for what? I didn't use the free trial so I certainly didn't want a free month.
People never, ever use Napster. They are horrible.