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Pricemad.com Complaint - Pricemad Are Thieves - Avoid At All Cost!!! - Electronics Sales
Electronics Sales - Complaint
NEW YORK, NEW YORK -- I had been shopping for a new Sharp Aquos 37" LCD TV for months and just before Labor Day Weekend saw this great sale at Pricemad.com out of NY. It was the best price that I had seen so of course I ordered it. Their website ALWAYS says 'for faster service, please order online'. I ordered it on Thursday evening. I am in California - 3 hours behind them. I received an email stating in order to confirm the order I'd have to call them. I called the next morning. Upon speaking with the sales person who answered the phone to confirm my order, he informed me that this was a refurbished TV.
I told him that I did not want anything refurbished and to go ahead and cancel the order. He gave me some lame line about how it has never been used - that they got a lot of inventory from CompUSA when they went under and told me he'd throw in the HDMI cables, a free 3 year warranty and free expedited shipping for $89.00 to save this sale. I told him as long as I could return it for a full refund if anything was wrong with it, I'd check it out. We hung up and a few moments later he called back to say that my card had not gone through and I'd have to call my bank and then him back if I wanted this purchase to go through.
There had been a robbery at my bank branch, so my check had not yet posted to my account. I was relieved. I did not call my bank or Pricemad back, thinking since the message said I had to contact both in order for the purchase to go through, I'd be safe. I kept checking the website to make sure it reflected 'cancelled' over the long holiday weekend and it never did - it said 'will ship'. Since it was a long holiday weekend and nobody was there, I sent an email to their customer service department (link under 'contact us') to insure doubly this order would be cancelled on Tuesday morning first thing when they opened. I called on Tuesday first thing to make sure once again this order had been cancelled.
I had to call 5 separate times, only to be put on terminal hold once he heard the words "I'm calling to make sure my order has been cancelled" or transferred to another extension that just rang off the hook, never went to voicemail and was never answered. Finally, I called him back and told him he'd better not put me on hold one more time or transfer me. He told me he'd check the cancellation status and put the phone down - when he came back on the line, he told me the card had been charged. I was furious! I hung up and called my bank that minute. He had actually re-run my credit card while I was waiting for him to check on my 'cancellation' status.
My bank confirmed that was exactly what happened. Not only do they NOT advertise these TV's as 'refurbished' on the website and you don't find out until you are instructed to call them to confirm the order after of course, they already have your credit card information online, but after you cancel the order, they take your money anyway! I have sent complaints to my bank's investigative department, Better Business Bureau and Consumer Affairs. I haven't heard anything yet. Someone at Pricemad actually told me that they do not have email or voicemail and it's no wonder if this is the way they do business (and I use the term 'business' loosely!). Pricemad employs idiots and their company policy seems to be to steal as much money from everyone as they can! Then it takes an ENTIRE month to receive the order (so much for expedited shipping right?) and the stupid cables he promised me are not even here 6 weeks later.
I am sitting on hold right now for customer service and have been for more than one hour on my cell phone trying to get these HDMI cables and the picture on the TV really isn't that great. I'd return it but I don't feel I should have to pay a 15% restocking fee and the astronomical shipping costs to send it back to them since I cancelled this order three separate times to begin with! These morons must be stopped. They need to be wiped from the face of the planet and put in jail!!! They are frauds and thieves and nothing more. THEY SHOULD NOT BE ALLOWED TO DO BUSINESS IN AMERICA!!!!!
I told him that I did not want anything refurbished and to go ahead and cancel the order. He gave me some lame line about how it has never been used - that they got a lot of inventory from CompUSA when they went under and told me he'd throw in the HDMI cables, a free 3 year warranty and free expedited shipping for $89.00 to save this sale. I told him as long as I could return it for a full refund if anything was wrong with it, I'd check it out. We hung up and a few moments later he called back to say that my card had not gone through and I'd have to call my bank and then him back if I wanted this purchase to go through.
There had been a robbery at my bank branch, so my check had not yet posted to my account. I was relieved. I did not call my bank or Pricemad back, thinking since the message said I had to contact both in order for the purchase to go through, I'd be safe. I kept checking the website to make sure it reflected 'cancelled' over the long holiday weekend and it never did - it said 'will ship'. Since it was a long holiday weekend and nobody was there, I sent an email to their customer service department (link under 'contact us') to insure doubly this order would be cancelled on Tuesday morning first thing when they opened. I called on Tuesday first thing to make sure once again this order had been cancelled.
I had to call 5 separate times, only to be put on terminal hold once he heard the words "I'm calling to make sure my order has been cancelled" or transferred to another extension that just rang off the hook, never went to voicemail and was never answered. Finally, I called him back and told him he'd better not put me on hold one more time or transfer me. He told me he'd check the cancellation status and put the phone down - when he came back on the line, he told me the card had been charged. I was furious! I hung up and called my bank that minute. He had actually re-run my credit card while I was waiting for him to check on my 'cancellation' status.
My bank confirmed that was exactly what happened. Not only do they NOT advertise these TV's as 'refurbished' on the website and you don't find out until you are instructed to call them to confirm the order after of course, they already have your credit card information online, but after you cancel the order, they take your money anyway! I have sent complaints to my bank's investigative department, Better Business Bureau and Consumer Affairs. I haven't heard anything yet. Someone at Pricemad actually told me that they do not have email or voicemail and it's no wonder if this is the way they do business (and I use the term 'business' loosely!). Pricemad employs idiots and their company policy seems to be to steal as much money from everyone as they can! Then it takes an ENTIRE month to receive the order (so much for expedited shipping right?) and the stupid cables he promised me are not even here 6 weeks later.
I am sitting on hold right now for customer service and have been for more than one hour on my cell phone trying to get these HDMI cables and the picture on the TV really isn't that great. I'd return it but I don't feel I should have to pay a 15% restocking fee and the astronomical shipping costs to send it back to them since I cancelled this order three separate times to begin with! These morons must be stopped. They need to be wiped from the face of the planet and put in jail!!! They are frauds and thieves and nothing more. THEY SHOULD NOT BE ALLOWED TO DO BUSINESS IN AMERICA!!!!!
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