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BWI Airport Complaint - Massive Delays in Transport to Rental Car Facilities - Rental Car Facilities
Complaint
MARYLAND -- I have been traveling to BWI almost weekly in the past months. And, there is a recurring problem that makes me not want to travel to BWI: Usually I need a rental car to get to where I need to go, and the transportation to the rental car facilities is not working.
There is a bus-system that is supposed to pick up customers. On the average, I have waited 10-20 minutes for these buses. The long waiting times, BTW, come from occurrences where the entire bus was totally full from early terminals.
This is much above any reasonable standard in other national airports. Either, there should be an alternate, fast way to get to rental car facilities. Or, the buses should run at much, much higher frequency.
I have many friends who will not fly into BWI, or not rent there because of that broken system. It does not help if there is a very cool new facility if the bus-transport there is broken.
There is a bus-system that is supposed to pick up customers. On the average, I have waited 10-20 minutes for these buses. The long waiting times, BTW, come from occurrences where the entire bus was totally full from early terminals.
This is much above any reasonable standard in other national airports. Either, there should be an alternate, fast way to get to rental car facilities. Or, the buses should run at much, much higher frequency.
I have many friends who will not fly into BWI, or not rent there because of that broken system. It does not help if there is a very cool new facility if the bus-transport there is broken.
Comments:
Posted by spiderman2 on 2008-10-18:
Is this the only available option to get from the airport to the rental facility? Can you take a cab?
Posted by Ben There on 2008-10-18:
Luckily everywhere I tend to go in the DC area is near a Metro stop, so National airport is perfect for me. A friend of mine that lives there calls BWI "Baltimore Walmart International" because all the low cost carriers tend to attract a different kind of customer than National or Dulles.
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