Resolution Update on 01/16/2009: It was resolved. With the assistance of the Better Business Bureau, Dell agreed to credit my account the $49.

I called in on September 13 or 14, 2008 to get technical support number. I was unable to get a video to play that I was accessing through the Internet. (The video would stop and go.) The girl who answered me told me that they would be able to solve the problem directly, or minimally isolate the problem and tell me what steps I needed to take to get it solved.

I spent approximately one (agonizing) hour while a technician remotely took control of my computer to work on the problem.

He was unable to either solve or isolate the problem. I became upset and asked to speak to his supervisor. The supervisor said that in order to solve it, I needed to give permission for a “PC Restore,” so that the computer would be back to its original condition as when it was first sent to me. I told him that this was completely unacceptable. He was also unprofessional and rude in the way he spoke to me. I hung up with him, not knowing what to do.

I called my Internet provider to ask if they had any advice for me. My Internet provider discovered that there was a problem with my modem! That turned out to be the sole reason I was having trouble with the Internet video!

I called Dell technical support again. I spoke with the only nice person I ever spoke with at Dell, a technician named Mohammed. He reversed all of the incorrect work done by the last technical team. I the spoke to his supervisor, a Mr. Brown, to express how much I appreciated Mohammed’s help but to please credit my account $49. He acted very hesitant, but said that he would have to check to see what he could do about it.

I received my bill and the $49 charge is still there! I then sent in an email to your “Unresolved Customer Service Issues." I was then called on the telephone by a supervisor named Arun. He robotically kept repeating the same information .

1 | 2   Next Page >

Next Dell Computer Corporation Review >>>