Pep Boys Complaint - When Is A $19.99 Oil Change $27.87
BROADVIEW, ILLINOIS -- When you are the victim of deception and misinformation. I have a 2006 Chevrolet Cobalt. I needed a simple oil change. Upon getting to the service desk at Pep Boys, I was asked what service I needed and the make, model, and year of my vehicle. I was offered two types of oil changes and I chose the least costly, the price of which, was quoted as $19.99. I ended up being charged $27.87. Here is the cost breakdown: parts were $21.13, labor was $2.55, "other" (shop fees) was $1.89, and tax was $2.30.
At no time before the car went into the bay was I informed that the price of the oil change would be greater than $19.99. When the car was ready, I inquired why the price had escalated to $27.87. I was told that the car needed "a little more than five quarts" and the $19.99 oil change was based on up to five quarts. I was also told that the oil filter was a more expensive type necessitating an extra charge. Of course, the charge for the shop fees were not included in the $19.99 quote. Wouldn't you think that, with all their self-espoused knowledge and expertise, Pep Boys and their employees should have known the actual cost of the oil change and quoted me an accurate price before the car went into the bay?
It was a rip-off as far as I'm concerned. Never again will I go to Pep Boys and the word from my mouth to others will be to avoid them like the plague.
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