Alliance Home Warranty Informative - Do Not Use Alliance Home Warranty Insurance - Home Warranty Insurance

Review by alankling on 2008-12-17

SALT LAKE CITY, UTAH -- We had a furnace problem during a snow storm in Utah. Our furnace was blowing out cold air only, so I put in a service request with Alliance on a Saturday Afternoon and was told by Alliance that they would classify my problem as an "emergency" meaning that I would receive contact with a technician within 3 hours and have someone at my house to fix the problem within 8 hours. I did not receive a phone call until Sunday afternoon when a message was left by D&D Mechanics of Salt Lake City. I returned the phone call and was told they would go to the office and call me back in 20 minutes. No phone call was received and two other messages I left were not returned. I contacted them Monday morning around 9AM, finally getting someone to answer their phone. The technician arrived around noon on Monday, almost two full days since placing the request. A part had to be found and now it is Wednesday morning and nothing yet. We have gone through the two coldest nights of the year so far WITHOUT heat.

I strongly advise anyone considering Home Warranty Insurance to use something other than Alliance. Their customer service is non-existent as is their common sense.