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SkullCandy Complaint - Terrible Customer Service
Complaint
I ordered headphones for my son for Christmas on December 10th. I called on December 22 because I still had not received them. They said there was a mix up with all the orders placed on December 10th and all of them had to be hand placed. They said they had been sent 2 day express on December 18th and I will get them before Christmas. Well it is December 29th...still no headphones. I tried calling customer service today, I was on hold for 20 minutes. Gave up. Sent an email, no response yet. I can see things happening beyond their control. But they should keep customers updated with problems.
Now I'm wondering if I'm ever going to get these headphones.
Now I'm wondering if I'm ever going to get these headphones.
Comments:
Posted by nohappy on 2009-01-05:
I too had this problem. I sent them an email stating I would call the authorities to see if they were an actual business and if they were that I would sue them for fraud since i still hadn't received my headphones. I also so complained about calling long distance. Well The next business day I called there was an 800 number but I was still on hold for an hour. once the person answered it was the exact same person I had talked to when i called on the 22nd. For that big of business they might want to hire a few more customer service agents. Well he said they were shipped and gave mea tracking nmber. Still I just couldn't believe him but i tracked it and he was right and they came that day. the down fall was the person they were for for christmas was already gone and wont get them for a while. I must say the headphones are amazing and I know my husband will love them but this company might need a few lessons in customer service.
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