Big O Tires Complaint - Blown Motor - Oil Change
Oil Change - Complaint
PUYALLUP, WASHINGTON -- I was due for my usual oil change and received a coupon in the mail. Since I normally took my car to Toyota for ~$56, I decided to use the coupon for Big O Tires and get my oil change for $17.99. My oil was changed and two days later we were on the road. I am a travel nurse and we were headed back home to Cincinnati, Ohio from Puyallup, WA. We turned in our apt keys, loaded the car with all of our belongings and as soon as we were on the road, there was a knock! Many loud knocks, the oil light came on, and the engine shut off! We pulled off at the next exit and a tech from Big O tires came out to look at the car. The oil filter had fallen off and all of the oil had leaked out! He filled the car with oil and we drove back to the shop. The car knocked loudly the whole drive back! After a couple of guys looked at the car, they realized the car was shot! Now, here is the fun part..... We have all of our stuff packed in the back of the car and no where to stay! I am furious by this time because not one person has apologized to us and no one is trying to help us figure out where we are supposed to stay tonight! The attitude of the manager was flat and not sympathetic. So here we are day 2, sleeping in a hotel. I called today around 3:45, since no one had called me today to find out about my car that they said they were going to fix.
They had originally said it would be ready on Monday and they we going to put a new motor in it. Instead, now it isn't going to be until Tuesday and they are rebuilding it, not dropping a new motor in it! This is so crazy! They blow up my car, ruin my car and not one "I'm sorry" or any compensation! Oh yeah, they got us a rental.... a Dodge Stratus that was dirty with cigarette burns in the seats!
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