2 Weeks ago 1/20/2004 I personally went to the Company owned/operated UHAUL to reserve a truck for an upcoming in-town move.

I made the reservation for pickup 1/30/2004 5:00pm and Return due date no later then 1/31/2004 5:00pm. The location that I went to make the reservation/pickup was at:

UHAUL Co.

of I45
16405 I-45 NORTH
HOUSTON, TX 77090
(281) 440-5113

I have the Reservation contract ‘RENTAL CONTRACT ADDENDUM’ with me and I was billed $100 on my credit card for reservation deposit (this was for 26 ft truck, moving pads and dolly). I have a witness who was present with me and can vouch the reservation.

Now on the day of 1/30/2004, I got at the store at 4:50pm to pick up the rental and once they looked up my reservation, I was informed I had to return the truck prior to 7:00am next morning.

The person who had taken the reservation informed me that they had a new manger that had just started after my reservation had been made. And that he had made this change so the truck that I had reserved is suppose to be in prior to 7:00am and out for next reservation, and then back by 3:00pm for the next reservation. I was not informed of this change and no reason was given to me as to why this change was made.

And off course the manager was NOT available to comment.

I informed that my reservation is up until 5:00pm next day, not 7:00am, I can not move middle of the night, plus I informed the desk employees that I had made arrangement for some Friends to help me move and they are coming at 7:00am 1/31/2004. Not at middle of the night.

So at around 5:25pm finally I get the truck and the following morning I get a call from the Manger, telling that the truck should have been back at 7:00am and that he was going to charge my credit card $100.

I and few of my Friends worked really hard to get the work done early, because we felt sorry for the other renters.

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