I bought a 2003
Ford Escape 9 months ago. Last week, the engine blew after 14,991.
The dealership tells me my warrenty is void due to lack of maintnance on my part b/c of a missed oil change. They told me the reason the engine blew on this new car is b/c of sludge buildup and the cost to repair - 5k!
The dealership didn't want to help us and we have yet to have any luck with Ford
Customer Service.
EDIT:: I found out what the problem was from another
service center..
I had spun a main rod bearing. I called the dealership to ask them exactly what was wrong with the Escape and they never got back to me, on my service printout it says "engine blown due to oil sludge"
In fact, I don't think they ever really checked the engine all that well or they would have told me it was a bearing.
Second of all, when I first took the car into the dealership, they told me I needed an entire new engine.
I have been informed that these engines have oil problems but Ford didn't want to help me with the problem any. In fact, they won't return any of my phone calls!
So in the end.. I have to void my warrenty with Ford b/c I can't get the engine fixed at the service center (costs wayyyy to much) I end up paying 2,400 for parts and labor, and the stress and headaches this has caused. Everyone I talked to is shocked that a rod bearing would break at 14k but their isn't a darn thing I can do about it.
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