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VOIP.com Complaint - VOIP.com policy does not allow refunds - VOIP Telephone service
VOIP Telephone service - Complaint
BOCA RATON, FLORIDA -- I subscribed to VOIP.com for a year. After having trouble getting a number assigned the service worked okay for the price. Just before the annual renewal came up I was having trouble with delays when we tried to talk. VOIP.com emailed me stating I would be automatically enrolled for a second year if I didn't contact them. They also said that if I was having any trouble to go the their help forums and it would be resolved quickly. I didn't get a chance to experiment with the phone until the exact day of re-enrollment. I went through the FAQ and tried all ideas that offered. I then contacted the tech support forum. After 3 or 4 days with no response I canceled the account, boxed up the equipment, and returned it as directed. I used about 21 minutes trying to call my work voice mail to see if the delay was better. They have refused to refund my $212.73 annual payment because it is against their policy. So if you want a few days of non-service for 200 bucks, this is the place to go.
How American is this? I am ashamed that these types are so insensitive and unreasonable. It was against my policy to pay for the first month and not have a telephone number assigned but I sucked it up.
How American is this? I am ashamed that these types are so insensitive and unreasonable. It was against my policy to pay for the first month and not have a telephone number assigned but I sucked it up.
Comments:
Posted by KenPopcorn on 2009-01-30:
Sorry, but you admit right up front that they told you that it would renew, and that you would be billed. The fact that you chose not to act on it until it was too late shouldn't compel them to change policy for you.
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