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Alliance Home Warranty Complaint - Terrible Customer Service - Home Warranty Insurance
Home Warranty Insurance - Complaint
DRAPER, UTAH -- I have had such a terrible time trying to get anyone at Alliance Home Warranty to call me back to settle a claim/dispute. I have a rental property and when the furnace broke down the property management company called Alliance to schedule someone to come out and fix it, after attempting 5 calls over a 2 hour period to their service number it continually rang busy. They could not wait any longer so found a local repairman and fixed the problem. When I received the bill for almost $400 I tried to submit a claim to Alliance to be reimbursed for this since it was their phone system that was down while we tried to call over and over. Their customer service representative even admitted to me on the phone that their lines were down but they REFUSE to reimburse me for the claim.
I have called and tried to speak with a supervisor and have left message after message after message with NO follow up at all from them. I plan to cancel my policy and find another company that actually knows what customer service is.
I have called and tried to speak with a supervisor and have left message after message after message with NO follow up at all from them. I plan to cancel my policy and find another company that actually knows what customer service is.
Comments:
Posted by BokiBean on 2009-02-04:
You'd probably be more successful to submit a claim to your tenant.
Posted by JohnInSoCal on 2009-02-04:
Boki? Why submit the claim to the tenant? The landlord is responsible for making sure that everything within the property is in working condition. The landlord is also responsible for the costs of the repairs unless the tenant caused the damage on purpose, or was negligent.
Posted by BokiBean on 2009-02-04:
You're right, John, there's no tenant involved. I completely missed the part about the Property Management Company placing the call. I thought the tenant had called.
That said, basically, I don't think this guy has even a tiny chance at getting reimbursed.
That said, basically, I don't think this guy has even a tiny chance at getting reimbursed.
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