Dell Computer Corporation Complaint

I Got A Dell! Yeah A Dell - Inspiron 1525 Laptop

1
Helpful Votes
Posted By: lilgrl-Q on 3/7/2009

Location: Ypsilanti , MI

I think I'm beginning to feel sick! I bought a new Inspiron 1525 with vista about two weeks ago.

It seemed ok & I, of course, was so exited. That is until I tried to install my printer and either it wouldn't install or if it did, it would suddenly disappear, that's right gone! I read everything in there installed help desk, which half the time made no sense & was no help.

So I called Dell, I called windows & even called Hp, my printer, to find out what I needed to do, with no avail. One leaves you on hold till some little girl in India who insists on all your information, before you can tell her anything and then advises she has to transfer you elsewhere to wait some more. Seems just because Windows Vista is part of there machine it doesn't have any thing to do with it. BUT, and they actually tell you this??, they can hook you up with an American tech in this country if your willing to pay $129.00 for one incident. Did I mention I JUST bought it? I had similar consequences with Hp, who finally sent me an updated driver for $15 plus as was the same with Dell. TAX! Just to talk to an American in this country. Windows was no better, they had me sign up for their on-line help and the site was just like "My Space" or something, "put in you profile and tell us about your self, then you can get on line a chat:) about what?? what a rip off they are? I just wanted some help.

By the way I received the update disc which installed easily but no sign of it one the computer except under, uninstall programs. I you try to open H.P. essentials, screen goes black for a second & comes back totally [messed up]. I have online classes, so that means, I need my computer & printer. The printer is an All In One C3100, only about 6months old, Dell suggested I buy a new one. Hahaha that's funny.


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    Soaring Consumer (03/07/2009)      
    It sounds like to me that they put a corrupt installation of Windows on your computer.

    Since the computer was delivered this way, Dell is obligated to fixing this problem WITHOUT charge. If they refuse for any reason or ask you to pay more, request a refund and send the computer back.

    If they refuse to take the computer back, sue in small claims court for the purchase price and the cost of the rip-off no-support.

    Ball Of Fire (07/29/2009)      
    Oh you are heard my friend just not by Dell. I too was scammed with the inspirion 0525 defective hunk 'o' crap! I wrote and complained to my state's attorney general and the BBB as well as asked them to ship my computer back unrepaired so I can take it to a reputable repair shop. Hopefully Dell lied about what was wrong and I won't have to pay too much for the repairs. Who knows? I might be out at least a grand when it's all said and done. I know it's not my fault what happened to you but I feel moved to say I'm sorry! I'm sorry for the inhumane, dark-hearted humans that work at/for Dell.


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