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TXU Energy Complaint - Never a Positive Experience with TXU
Complaint
WACO, TEXAS -- My experiences with TXU have never been positive. Please note ahead of time that you will be on the phone with a script, not a representative. The customer service representatives' knowledge of TXU services is nonexistent, and the experience of calling TXU will likely result in frustration, dissatisfaction, and/or a severe headache. When I asked a question, you could actually hear them reading quietly through the script to find the answer. They could not understand my simple issue, even after having it explained several times, and I was on the phone for 45 minutes.
I would certainly never recommend any interaction with the company, if at all possible, and am looking forward to the day when TXU is not my only option.
I would certainly never recommend any interaction with the company, if at all possible, and am looking forward to the day when TXU is not my only option.
Comments:
Posted by Ghost of Doc J on 2009-03-10:
What was the problem? Perhaps the Texas Public Utilities Commission could help you? When I had a problem with a telephone company, I found TX-PUC to be extremely helpful and consumer oriented.
Posted by goduke on 2009-03-10:
When I lived in Texas, I used TXU. Their customer service agents are not the swiftest in the universe. I always called back to check and make sure what I asked for had actually been done. Most of the time it wasn't
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