I am a home/personal use customer. I do not own a business nor do not have a business account with Dell. However, I have made nine computer purchases from Dell since December 1999, a sum of money that I most certainly could use in my own pocket rather than in Mr. Dell’s.

My association with Dell is over and I will no longer be buying Dell computers.

The reason is simple: I happen to own a computer with a flaw that Dell is very much aware of. Yet, because I am ninety days over Dell's three year free replacement policy, I am out of luck.

I purchased a Dell Inspiron 9300 (17 inch laptop) in December 2005. The other day (Saturday March 7, 2009) I was using it and all of a sudden a thin purple line appeared on the screen that runs vertically from top to bottom about 2.5 inches from the right side of the screen. I am very careful with this computer. It has never been dropped and nothing has ever spilled in it.

After very little research, I found the following information from a Dell site: On some 17 inch LCD displays shipped with Dell Inspiron 9200, 9300 and Dell XPS Gen 2 notebooks, a one pixel wide vertical line may develop across the LCD screen over time. Systems that may be affected by this issue shipped from Nov. 2004 through Oct 2006. My system was shipped on December 5, 2005.

The article referenced above reads (from http://en.community.dell.com/blogs/direct2dell/archive/2007/04/09/10675.aspx):
Potential Vertical Line on Certain 17 inch Notebook Displays - Update: January 16, 2008
Mike Bukowski, a Technical Analyst from our Dell Customer Advocate team recently published a post that discusses other potential causes of vertical lines on notebook displays.
Earlier this year, members of our Customer Advocate Team posted a message that still resides front and center on a site called dellverticaline.com..

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