[X]
Write ReviewJump to 
1
Helpful
Votes
Votes
Ace Hardware Corporation Complaint - Poor Quality Of Service And Does Not Recognize Their Own Product
Complaint
ALOHA, OREGON -- My husband purchased 2 items from Ace Hardware in Aloha Oregon over the past several weeks. I took the items back to ACE for a return as we never used them. The items have the ACE name printed right on the packaging. When I entered the store and handed the items to the checker and told her I wanted to return them, she told me that she could not refund my money because she didn't find the items in her computer, EVEN THOUGH THE ACE NAME WAS PRINTED ON THE PACKAGING. She called a store manager who told me that since the item could not be found in their computer they could not refund my money. He also said that I could not prove I bought the items from his store.
In other words, I was a liar. BEWARE CONSUMERS! REGARDLESS OF WHAT ACE SAYS REGARDING CUSTOMER SERVICE, THEY DON'T HONOR WHAT THEY PROFESS.
In other words, I was a liar. BEWARE CONSUMERS! REGARDLESS OF WHAT ACE SAYS REGARDING CUSTOMER SERVICE, THEY DON'T HONOR WHAT THEY PROFESS.
Comments:
Posted by madconsumer on 2009-03-26:
in other words you could not prove you had actually purchased the items. your proof was the receipt.
after all, the items could have come from a yard sale ....
after all, the items could have come from a yard sale ....
Posted by Marine 63 on 2009-05-16:
show me a store that really honors what they profess.
Posted by anthony2009 on 2009-09-05:
If the items that you returned were not on the receipt, then they can't refund your money back to you.
You may have had a receipt with items you purchased from ACE hardware on it, but they may not have been the items you were trying to return.
For all they know, you could have purchased the items at another store, especially if they couldn't find the items in their computer system. That is the #1 indication that you are trying to return something that you didn't purchase at that store. Simple mistake. Not your fault, not ACE's fault.
If you only purchased the items within a 7 week period, the items should still be in the computer system unless they were clearanced out.
You may have had a receipt with items you purchased from ACE hardware on it, but they may not have been the items you were trying to return.
For all they know, you could have purchased the items at another store, especially if they couldn't find the items in their computer system. That is the #1 indication that you are trying to return something that you didn't purchase at that store. Simple mistake. Not your fault, not ACE's fault.
If you only purchased the items within a 7 week period, the items should still be in the computer system unless they were clearanced out.
Posted by Eloise on 2009-09-05:
A number of stores are having a problem with people attempting to return items that were stolen. (Stores include; Target, Walmart, Lowe's, and Home Depot) To protect themselves they require a receipt. If you don't have it you are out of luck. Next time you should save your receipt. It will save time and frustration.
Posted by justthefaxx on 2009-09-05:
"In other words, I was a liar." Were you?
Posted by Ponie on 2009-09-05:
Maybe the poster had the same problem I did a couple of months ago--reading! When shopping, I took along the sales flyer I received in the weekend bird cage liner. Picked up a couple of items but couldn't find one I wanted. I was at Ace Hardware--but had an Aco Hardware flyer with me. The clerk and I had a good laugh at that and she told me a lot of people make that mistake. The two stores are only about half mile from each other. Returns are *so* much easier if you have a receipt.
Posted by Eloise on 2009-09-05:
Ponie, I've never heard of Aco hardware. Is it a local store?
Posted by Ponie on 2009-09-05:
Eloise, until I read your question, I just always thought they were a national chain because there are so many of them around here. So I went to their website to check. Their headquarters are in a suburb of Detroit, Farmington (or is it Farmington Hills?). They were established in 1946. They now have 69 locations--all in the state of Michigan. So, yes, I guess they could be considered 'local.' Thanks for giving me an education with your question.
Posted by Ponie on 2009-09-05:
Eloise, until I read your question, I just always thought they were a national chain because there are so many of them around here. So I went to their website to check. Their headquarters are in a suburb of Detroit, Farmington (or is it Farmington Hills?). They were established in 1946. They now have 69 locations--all in the state of Michigan. So, yes, I guess they could be considered 'local.' Thanks for giving me an education with your question.
Note: All comments are reviewed by a moderator before being published. Please be sure to read our guidelines before commenting.
Company Reps: Post your company response!
