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Buy.com Complaint - Beware Buy.com - Acer Monitors

Acer Monitors - Complaint
Review by hankroach on 2009-04-01
CALIFORNIA -- I went to BUY. COM to buy two ACER monitors that was advertised. Using their online ordering process I tried to order the two monitors but it ended in an error before it completed. I waited about 10 minutes and logged on to PAYPAL and checked and found that no charge had been made so I went back to BUY. COM and was able to buy the two monitors I wanted without a hitch.

About a half hour later I checked my email and found that two orders had been placed for the two monitors. I immediately went to BUY. COM to cancel the extra unordered items. I was surprised to discover they had no listed phone numbers. My only recourse was to fill out a web based email based form. I asked them to cancel the extra order using their web based form. About an hour later I received an email stating they were canceling the order. Then about an hour after that they sent me another email saying "SORRY ITS ALL READY IN THE SHIPPING PROCESS" we can not stop the order. My options according to them is to wait at home all next week to try to catch the delivery man to refuse the unordered merchandise, send the items back at my expense (nice), or just decide that I really wanted 4 monitors after all. THEY HAVE GOT TO BE KIDDING.

Also to this day when I go to their site to check order status their site tells me I have no outstanding orders.

All I can say is beware and stay away from these guys.
Comments:
Posted by superbowl on 2009-04-01:
Hankroach, Buy.com's site must have timed out on you. The info below can help you talk to a human.

Buy.com
85 Enterprise
Suite 100
Aliso Viejo, CA 92656
US
(949) 389-2000 fax: (949) 448-5410
Posted by hankroach on 2009-04-01:
I notified BUY.COM less than an hour from the time I noticed the mistake. Thank god I check my email frequently. BUY.COM told me they would cancel the order. About an hour after that I recieved an email telling me "SORRY ITS ALREADY SHIPPED" Wow they must have the worlds fasting shipping. I'm sure the packages are still sitting in a big bin at some warehouse as I'm writing this waiting for pickup. Shipping I'm told takes place 1 to 3 days from order. It is totally unacceptable to expect me to pay for shipping packages back to BUY.COM items I did not order. Also where is my notification of shipping number so I even know when they are suppose to arrive? I will look at the shipping date and pickup time on the packages. If the shipment is not stopped I will return BUY.COM merchandise when they send me prepaid mailing labels and credit my credit card account.

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