I called Dell to order monitor model 2209WA. The salesperson kept mentioning model 2208FP or referred to it only as a 22-inch flat panel. I repeatedly told her it was model 2209WA.

She seemed to avoid any mention of 2209WA and repeatedly called it 2208FP. I told her it had to end in "WA," not "W," "FP," or anything else.

It had to be model 2209WA.

When she finalized the order, she referred to is a 22-inch flat-panel. I said, "model 2209WA," whereupon she sighed and confirmed the model number.

Suspicious of her hedging, I checked the email confirmation as soon as it came. Sure enough, Dell was planning to ship me the wrong monitor.

I called immediately to cancel the order. The salesperson called that evening to find out why I cancelled the order. She called back at midnight. My husband told her I cancelled the order because she sent the wrong monitor, and she said she would call back the next day to help me get the order right (What???). He told her twice not to call again, but she kept insisting until he finally gave up and slammed the phone down.

I emailed Dell's customer service the next day and told them to stop the phone calls. I also called customer service. I first got routed through several people who listened to my complaint and then chirped, "so you're ready to order the monitor now?" Whereupon I'd scream, "NO!!! I don't want to order the monitor. I want to COMPLAIN about the SALESPERSON!!!" I finally spoke to an apathetic representative who didn't even seem to be listening but at least didn't try to sell me a monitor.

We got another call at 11:45 that night.

Dell did reply to my email, telling me that they couldn't help me until I included the correct name (my husband's name instead of mine) on the complaint. I sent them his name and received this oh-so-personal reply:

Thank you for contacting Dell Online Customer Care.

I understand your concern and appreciate your feedback.

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