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Dick's Sporting Goods, Inc. Complaint - Don't Get Ripped Off Shopping Here - Reward Dollars

Reward Dollars - Complaint
Review by 6athletes on 2009-04-03
Dick's has a reward program that for every so much you purchase, you receive points that eventually turn into dollars. Sounds like a good deal right? No! First, I had a certificate worth $20 and when I checked out, they did not give me the whole amount and the clerk said she could not fix it. It was a $20 certificate and they gave me $19.50. Why is that? Then, the way the program works, if you purchase two items, the purchase is split between the items rather than taken off the total purchase. If you purchase something then have to return it for ANY reason, you lose your reward dollars. I recently purchased two items, each was $100, for a total of $200. I had a $20 reward certificate so they took $10 off each item. One of the items was defective. When I returned it to the store, they did not have the same item so I could not exchange it. The store would not let me get a different brand, or place an order online to use the dollars on the original purchase. All they would do is return the item and it ate my reward dollars. The store told me to call the customer service number and complain. I did and they just said, "sorry, that is our policy".

What a terrible policy! I could have spent all $20 on socks and been better off. In these days of bad economic times, I will never purchase another item from Dick's. The name says everything about the store!
Comments:
Posted by littleyaya on 2009-04-03:
I love Dicks. I've never been ripped off and always get what I need.
Posted by BokiBean on 2009-04-03:
"The name says everything about the store!" Haha!
Posted by Stew on 2009-04-03:
The one thing you can say for certain about Dick's Sporting Goods is that it certainly brings out the memberships inner Beavis and Butthead. uh uh ha uh uh She said....
Posted by littleyaya on 2009-04-03:
What you talking about Crabs? I have always had a good experience with Dicks
Posted by Stew on 2009-04-03:
Yaya -- I've had very good experiences doing business with Richard's Sporting goods. Over the years I've bought a few things online from them. I bought some golf balls, a shaft for my driver and this really cool PGA coin purse. Pretty good prices as well.
Posted by littleyaya on 2009-04-03:
I've gotten a few items from them for gifts for people. Never had an issue
Posted by jktshff1 on 2009-04-03:
I shop Dick's Sporting Goods and never had a problem.
yaya...ya gotta quit abbreviating that store name. Your replies just kill me.
Posted by littleyaya on 2009-04-03:
I just really love the store
Posted by jktshff1 on 2009-04-03:
I understand yaya, but the way you put it, I spew my drink all over my desk.
Posted by MissMarple on 2009-04-03:
Please tell me you are not wasting alcohol, Jkt.
Posted by jktshff1 on 2009-04-03:
We'll I'm drinking a liquid, what else can I say.
The dog cleans it up, so technically I'm not wasting it.
Posted by MissMarple on 2009-04-03:
Good to know!
Posted by monaarts on 2010-06-08:
They do the allocation of rewards because there are people who scam with it... Let's say you purchase two items at $50 each and use a $20 reward certificate ($80 out of pocket). You decide to return item 1 ($30) and get the money PLUS the $20 back. Now 2 weeks later you go back to return the other item - you tell them you never got the $20 back. They have no way to know if you actually did or not. But if you get a portioned amount, they do. Best Buy is the same way - I just bought a TV and had a similar issue.

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