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Netspend Complaint

Netspend Is A Fraud!

4
Helpful Votes
Posted By: mnola on 4/9/2009

Location: WI

On 4/9/09 I arrived home to find a nice, new NetSpend Prepaid Visa in my mail. This would have been fine except for the fact that I did not apply for this card!

The letter enclosed said that a financial service provider and nationwide websites recommended me for this prepaid card. YEAH RIGHT!!!!!

I called their customer service line and got the runaround for about 20 minutes until I actually got a live person named "Joel" (who could barely speak English to boot) who then asked me for the card number for verification purposes & to close the account.

Of course, I did not feel comfortable doing this, so I didn't. I advised her that I did not apply for this card, did not want the card, and was there an address that I could mail the card (cut up) back to the company. The representative then advised me that there was no such address & kept insisting that I give the card number.

I also plan on contacting the credit reporting agencies tomorrow and my Better Business Bureau.

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    User Discussion - Add your 3 cents!

    Soaring Consumer (04/09/2009)      
    It is illegal for a company to open a credit card in your name without authorization. It is a federal crime and a violation of the Truth In Lending Act. Report this to the Federal Trade Commission at http://www.ftc.gov/

    JohnInSoCal (04/09/2009)      
    Soaring, I agree with your referring them to the FTC, the only issue I have is you stating that it is illegal for the company to open a credit card without authorization. Netspend has an out as this is not a credit card. It is a prepaid visa card...there is no credit involved. These cards cannot be used until you add money.

    To mnola, This is not the first complaint about cards being issued without having applied for it. For good measure even though these cards do not require credit checks, I'd still file a fraud alert with the credit reporting agencies... just to be sure that no other activity is initiated without you knowing about it. ... more >>

    Soaring Consumer (04/09/2009)      
    Prepaid? How did I miss that...

    emmdee (05/16/2009)      
    The giving of a prepaid debit card that needs to be activated and has zero value unless you add money to it is probably not going to be considered fraud. Even if it was not requested, it is simply an advertising gimick. My son had a debit card issued by the college he attends, not requested, and that is how they would reimburse if he is ever owed a refund from the school. In that case they would load the card with money, he is supposed to activate it but has not yet - he owes so not really needed.


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