Buick Complaint - Speedometer Problems 2004 Buick Rainer

Posted by Soaring Consumer on 2009-04-15:

I suggest that you report this problem to the National Highway Traffic Safety Administration at http://www.nhtsa.dot.gov/

A sticking speedometer is indeed a safety issue.

Posted by PassingBy on 2009-04-15:

There is a suggestion to disconnect the battery to allow the entire console to reset. If that doesn't work then you may have to replace the entire console. At safercar.gov there are numerous complaint about speedometer inaccuracy.

Posted by nstigator39 on 2009-04-15:

I had the same problem with my 04 Rainer. The speedometer went out, sticking, showing twenty five MPH while sitting in my garage, 120 on the roads. I had to take it in and they had to replace the entire console. I have had several electrical issues with my Rainer. The lock on the lift gate would not stop clicking and I never knew when I was leaving it if it was locked or not. It took them three days to figure out what was wrong, they still are not sure what they did to fix it but at least its working now. Had a couple of other issues too. They difinitly have an electrical issue with this vehicle. This hurts to say too because I am a GM retiree.

Posted by Pascha on 2009-04-16:

take your Vehicle to your GM-Dealer Service Department. They are aware of this problem with 2004 Vehicles. They will replace your Instrument Cluster at no cost to you. There is no recall but there is a special policy. I work at a GM Dealership

Posted by nstigator39 on 2009-04-17:

Thanks Pascha for posting that. I did get my repaired under the special policy but didn't know wheather to publish that or not. My dealership has been very fair to me in dealing with these electrical issues.

Posted by crlesdad on 2009-04-30:

My wife just started having this same problem. What do I need to do to qualify for this? Do I just take it to the buick dealership?

Posted by Esi on 2009-05-01:

I went to my local GM dealership and they told me there is no special policy after another employee of there's said that there was but to bring it in anyways so they could get a code from scanning my suv and if the code matches the code they have listed then they can replace my instrument cluster at no charge to me but if it is not the same code then I have to pay $45.00 for the scanning. I think they're lying to me about this special policy because I have had numerous people tell me about it. So I would say just give your local GM dealership a call and maybe you'll get someone who will be more willing to help you and one that will be honest about the situation. Good Luck!!