Home > Computers > Computer/PCs > Dell Computer Corporation >

Dell Computer Corporation Complaint

Crappy Customer Service

1
Helpful Votes
Posted By: lindsey1984 on 4/23/2009

I just recently purchased a desktop from Dell and when I received it, it didn't have Windows installed, it had Ubuntu. I contacted customer service and let them know what had happened. In not as many words they pretty much said too bad so sad they couldn't do anything about it. I then asked to talk to a supervisor and he actually said that it would be a waste of my time, he wouldn't be able to help me either, which was exactly what he said.

My problem was that I had purchased the Inspiron 530 and on the website it said that it came with the system Windows Vista. Now I know you build your own computer but the only thing I changed was the amount of memory. How the actual system was changed is beyond me. When I was on the phone with them I let them know that the website said the operating system was Windows Vista, not Ubuntu.

I don't even know anything about that system. Now I have to pay a 15% restocking fee just to send it back and got no help what so ever! I will never do business with them again and I reported them to the BBB!!

Next Dell Computer Corporation Review >>>



Related Sponsor Links:


Did you find this review helpful?     Very Helpful     Not Helpful


Dell Computer Corporation Reviews By Product:

Got something to say? Help other consumers by sharing your experiences on My3cents...



Community Tools:

  • Read comments (6)
  • Consumers: Add your 3 cents to this review!
  • Business Owner? Post your company response!
  • Write a review on this company
  • More reviews on this company


    • More reviews on Dell Computer Corporation:


    advertise here





    User Discussion - Add your 3 cents!

    BEJ (04/23/2009)      
    Did you place your order online? If so, did you keep a copy of your order request? It should itemize exactly what you requested on the computer. If you placed the order via phone I do not know what you could do to dispute the incorrect order. You need to have everything in writing these days.

    Soaring Consumer (04/23/2009)      
    They did this to someone before and refused to fix the problem, it took the media to get a resolution. You may have to do the same.

    You should not have to pay a restocking fee for their error.

    lindsey1984 (04/24/2009)      
    I thought about going to the media and actually my boss told me to do so too. The Columbus Tribune has a section called troubleshooters and I thought about writing them. And actually what I think we will do is just keep the stupid thing and install windows ourselves. As much as I hate to do that because of the principal of it, it may jus tbe easier that way.

    madconsumer (04/24/2009)      
    don't forget to sue em.


    why not go purchase a copy of vista?

    Alain (04/24/2009)      
    Maybe give the newspaper a call before you install a new operating system? Dell didn't fill your order as specified. It's their responsibility to give you what you paid for.

    Soaring Consumer (04/24/2009)      
    Part of the price of the computer is the Windows license. You shouldn't have to pay for another one.

    Also you would need to install all of the drivers somehow, which would be on the special Windows disc that should have been provided with the computer.

    Either way, you will need Dell to fix this. Go ahead and write the newspaper.

    This was the news story where a customer got Ubuntu instead of Windows and Dell refused to fix it until the media was called:
    http://www.wkowtv.com/Global/story.asp?S=9667184


     Add your 3 cents!



    Dell Computer Corporation Tools & Resources:

    Company Rating:StarHalf starEmpty starEmpty star  (1.5 out of 4 / 2775 votes)
    How would you rate this company? Rate 1 star Rate 2 stars Rate 3 stars Rate 4 stars
    View company contact info
    Compare ratings of other companies in this industry
    Dell Computer Corporation Consumer Report Overview


    Browse more reviews in category Computers or subcategory Computer/PCs



       Consumer Marketplace       

    Get Firefox!



    Consumer Tools | My Account | Write a Review | Compare Company Ratings | Company Contact Directory | Local Reviews
    Businesses: Respond to Consumers | Product Recalls Directory from Google | Consumer News & Recall Info from Yahoo
    HOME | FAQ | Advertise | About Us | Site Rules | Terms and Conditions | Privacy Policy | Press | Site Map | RSS


    Copyright 2000-2009 My3cents, LLC     Browse in another language