TXU Energy Complaint - Don't Get Fooled By Sales People - Electricity

Electricity - Complaint

Review by sweetshino on 2009-04-30

BAYTOWN, TEXAS -- When TXY energy sales person knocked on my door, I was not interested in it at all. But, after she convinced me that I DO have a choice to switch to them even after I sign up. She basically told me that I will get bill before I completely switch from my current provider to TXU and can compare the bill. If I like it, just pay TXU bill and let the other alone. If I don't just cancel before the fist bill due date. The truth is, I did NOT have a chance to compare bill from current provider to TXU before I can make up my mind. My service was already switched and I now have to pay penalty fee for breaking contract. If I do want to go back to my previous provider even before TXU service starts, they told me that service may be interrupted for 2-3 days!! Who can live without power for 2 -3 days unless otherwise I have to. Those sales people mislead you and if you actually have a choice before you make up your mind. But, it's a lie!!

I never get bill from them before service is switched. I should've known that their dirty lies are just to get commission from signing up for their service. They don't care! Even rate is better, I hate them for what they do to get customer into their service.