Dell Computer Corporation Complaint

Multiple Hard Drive Failures - Dell Desktop XPS

1
Helpful Votes
Posted By: Dendad on 5/8/2009

Location: Roseville, CT

I bought my Dell Dsktop XPS computer in June, 2007. Everything was fine until Octrober of 2007 when the hard drive failed. Tech support was called and made provisions to replace the hard drive and everything was fine. Then in November of 2008 the hard drive failed again. I called Dell support and they again made provisions to replace the hard drive, which they did.

Then about a month ago(3/2009) I was experiencing problems to the point where I had to reload the Vista operating system to get my computer to boot up. I knew something was wrong but didn't what it was. Then this past week, the hard drive had once again failed. Mind you this will be the fourth (4) hard in this machine that is less than two years old. I asked the tech support people why the hard drives were failing and they had no idea; well I have no idea either but
it seems to me, and other computer literate folks, that there is something wrong (power supply?)with the computer to keeps causing the hard drives to fail. I think that's a reasonable assumption. I've been a long time user of Dell equipment and a manager of a firm that also uses Dell equipment extensively, but after this instance I am having very serious doubts about replacing old equipment with Dell. I am willing to work with Dell to have them replace the computer but so far they are unwilling to it. Am I being unreasonable? Thanks

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    User Discussion - Add your 3 cents!


    Soaring Consumer (05/08/2009)      
    I doubt that a power supply issue is causing the hard drive to fail. If the problem was the power supply, other parts in the system would experience problems as well. The drives are likely failing because they were made poorly, and Dell is simply selling cheaply made drives as a premium product.

    Can you open the side of the chassis of your computer and tell me the make, model, and capacity of your hard drive? From this I can determine what I can recommend as a suitable replacement. These days, some of the best quality and higher capacity models can sell for less than $100, which would make for a good priced upgrade. A good place to look is... more >>

    PassingBy (05/08/2009)      
    DHell will never replace the computer. Hard drives fail. It's not a matter of 'if' but 'when'. I did a little research on the problem and found a possible solution. The cable connecting the drive to the motherboard might be faulty. This seems to be the case with DHell computers as opposed to other manufacturers. You can also try the diagnostic from the BIOS screen to see if the drive has actually failed.

    Dendad (05/12/2009)      
    Thanks to Soaring Consumer & PassingBy for your responses.The Dell rep came out yesterday replaced my hard drive and got the machine working. The old drive was a Western Digital WD3200 AAKS 320GB. He checked the cable and found no obvious problems. I did the BIOS test with the Dell Support and it said the drive was bad. I guess in the future I will get an external hard drive and use some kind of software to back it up. Thanks again for your help

    Soaring Consumer (05/12/2009)      
    Glad to hear that Dell stepped up and fixed the problem. Getting an external hard drive to back up your data is a very good idea.

    Western Digital is a good brand, I guess Dell must have simply gotten a bad batch of drives.

    jason_jones (07/28/2009)      
    hi i was reading ur review regarding ur dell system and hard drive failing multiple times well i am a tech myself and thats why i know that this kind of issue can happen on any system well ususally HDD crashes if there are bad sectors created on HDD and that happens if we don't follow the correct shut down process process if u straight away power off ur system from the power button it creates bad sectors on HDD and another reason can be viruses if enter the boot sector of HDD so my suggestion will be that keep ur antivirus updated and keep scanning system for any viruses if possible use AVAST anti virus i am using this anti virus from past 5 ... more >>

    PepperElf (07/28/2009)      
    So "ur" a tech?

    mind if I ask what company?

    Soaring Consumer (07/28/2009)      
    Uh... what??? I am a tech and that is the worst gibberish I have ever seen.

    Bad sectors on a hard drive are usually created as a result of physical damage to the drive platters. Western Digital is usually a good brand but I think some companies buy the lesser performing samples for less money and then resell them for full price.

    PepperElf (07/28/2009)      
    That's what I was thinking.

    Most professional techs I know don't use the word "ur". At least not if they're over 21.

    littleyaya (07/28/2009)      
    Ur right Pepper elf lol

    PepperElf (07/28/2009)      
    liek lol i now im rite!


    *ugh, it was painful even writing that*
    =p hah


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