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AnnTaylor Stores Corporation Complaint - Misleading And Poor Service - Final Sale Purchase
Final Sale Purchase - Complaint
SAN DIEGO, CALIFORNIA -- Do NOT purchase from Ann Taylor's online store if you wish to be greatly disappointed. First, their sizes aren't accurate to fit.
Secondly, they offer discounted "final sale" items but NEVER in the purchasing process do they mention that the product can not be exchanged or returned. They do not CLEARLY post or define what final sale means. It is not until you receive your purchase and in the FINE legal print does it mention Final Sale items can not be returned or exchanged. Of course by now you have made a purchase and are out of luck.
They are misleading, uncooperative when you call customer service, which they have none–they make their policies benefit their company only and offer NOTHING to the consumer.
BE warned, poor service, misleading purchases, in accurate fitting guides and poorly manufactured clothes is what you'll find at Ann Taylor (not to mention they are overly priced).
Secondly, they offer discounted "final sale" items but NEVER in the purchasing process do they mention that the product can not be exchanged or returned. They do not CLEARLY post or define what final sale means. It is not until you receive your purchase and in the FINE legal print does it mention Final Sale items can not be returned or exchanged. Of course by now you have made a purchase and are out of luck.
They are misleading, uncooperative when you call customer service, which they have none–they make their policies benefit their company only and offer NOTHING to the consumer.
BE warned, poor service, misleading purchases, in accurate fitting guides and poorly manufactured clothes is what you'll find at Ann Taylor (not to mention they are overly priced).
Comments:
Posted by KenPopcorn on 2009-05-09:
So where SHOULD I shop if I wish to be greatly disappointed?
Posted by BokiBean on 2009-05-09:
From their web site:
Purchases of reduced price merchandise that have the words 'Final Sale' in the description, and/or a .44 or .88 price ending, are deemed Final Sale and may not be returned or exchanged.
Purchases of reduced price merchandise that have the words 'Final Sale' in the description, and/or a .44 or .88 price ending, are deemed Final Sale and may not be returned or exchanged.
Posted by superbowl on 2009-05-09:
If you're in San Diego why not just go to the Las Americas Premium Outlets location and buy in person? That way you can try them on. My Wife shops at the Outlet Store there often and seems happy with what she buys. (I think anyway)
Posted by littleyaya on 2009-05-09:
'Final sale' sounds pretty clear to me
Posted by JohnInSoCal on 2009-05-10:
I mean no offense, but I really do not understand how anyone could not understand what "final sale" means. Super, best answer!
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