Dell Computer Corporation Complaint

I WILL NEVER BUY DELL AGAIN - DELL DIMENSION E520

5
Helpful Votes
Posted By: Dawn B on 5/15/2009

Location: Spring, TX

Ok, to be honest, my first Dell was great, but lets talk about the E520, well this computer was purchased by my employer in 2006, the minute we got it we had nothing but problems with it, we eventually had to pay $200 to get it serviced as the warranty conveniently was out (sometimes you wonder if these electronics have an internal clock that sets these computers and printers to malfunction right after the warranty expires).



Well it seemed to run well for about 3 months, long story short, the business closed and I was given this POOR EXCUSE OF COMPUTER, ignorantly giving away my older computer for a newer, newer doesn't always mean better as you'll soon find out.

Now for my birthday my boyfriend bought me, you guessed it, a new DELL computer, so I thought well I'll restore the DELL E520 to the original settings and give it to my niece for school to write reports, ect... Certainly it should be good for that. Well doing the restore, theres a floppy disk failure, and this model doesn't have a floppy disk, so this process rendered the computer more useless than before, nothing works.

So being the loyal Dell consumer and purchaser of 2 Dell computers and having 1 bestowed upon me, I call DELL TECHNICAL SUPPORT. This was an experience of a life time, I thought I pushed English, but I guess not because I spoke to man who kept repeating g for jack, g for jack.... when trying to explain what he was saying by spelling the word.

I thought I had called American on Line, the customer service was identical, they don't speak English even though thats the option I chose, they are looking for any reason to hang up, and customer service is not what they are about, they want to tell you they can't help you for any reason and get off the phone. I can't even believe it, but believe this, if you buy a DELL, your ON YOUR OWN.


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    PassingBy (05/15/2009)      
    What can you expect for an old computer that's well out of warranty. There are user forums for DHell computers. Visit them and search for the problem you have. Or post the problem. Chances are you will get real help (free) to have the computer running again.

    Soaring Consumer (05/15/2009)      
    What type of disc are you using to restore the computer?

    Dawn B (05/15/2009)      
    I guess you didn't read the whole review, the computer had issues from the day of purchase, warranty was for 1 year, I really expect a computer to last longer than 1 year, wouldn't you????

    Disgusted_beyond_repair (05/19/2009)      
    OMG! I was promised the world by Dell and I bought in 2007 their top of the line lap top worth over $1,650 and it has been a LEMON from hell! It has never worked properly! I was told time and a gain that it would be replaced. The new computer never came and when I call in to complain I get non-English speakers in India or the Philippines! They refuse to connect me to the United States, Canada, Great Britain, Australia, Ireland or New Zealand. When I ask these corrupt and arrogant reps to repeat something that I truly do not understand, they go off on me and say abusive things. I get treated in a nasty manner and if I wish to speak to a... more >>

    jktshff1 (05/19/2009)      
    disgusted, I would like to make you aware that your 1 reply and 2 copy and pastes will be off the front page in a little while. You would have done better placing one and then later or tomorrow placing the other. As it is, only the people here for a couple of hours will see them unless they search dell.

    Dawn B (05/19/2009)      
    Dear iktshiff1, not sure why your disgusted and what your referring to with your refernce to about copy and pastes will be off the front page and I should of posted the next day. I'm new to the forum, however Im not the only one sharing my view points, obviously you made no reference to dell, so whats your position? I think thats the important queston.

    MSCANTBEWRONG (05/19/2009)      
    Hi Dawn,
    I believe jktshff1 was replying to Disgusted beyond repairs post. Welcome to MC3.

    jktshff1 (05/20/2009)      
    Thanks MS, yes I was.
    Welcome Dawn


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