[X]
Write ReviewJump to 
Hobby Lobby Informative - The Protection Game
JOPLIN, MISSOURI -- Since I'm not allowed to use names this review may appear a little disjointed.
I don't know if Hobby Lobby's founders are aware of the impenetrable force field that has been placed around them. They are harder to get a message to than the Pope! ORU wouldn't forward my message to him because they said it didn't concern the university. The gentleman on the phone said "That's how it works here!". Mardel's also declined to forward my message to him. Instead, it was forwarded to Hobby Lobby's main office, the very entity I had a complaint about. Neither ORU or Mardel's would allow me the honor of leaving a personal message for him. And naturally the Hobby Lobby main office in Oklahoma City has refused time and time again to give me any contact information for him.
So after much more internet research trying desperately to find some point of contact, I came across the Christmas email address that supposedly goes directly to him. I know it's not anywhere near Christmas, but I was hoping on a wing and a prayer that it would somehow default to his email address. I haven't heard anything back so I imagine it went to the main office. I sure do hope they get a kick out of all my email attempts at reaching him that just end up being routed to them.
My next attempt was when I discovered he owned a media website. I filled in my information in the "share your thoughts" area. I requested for him to please contact me, but still have not heard back from him. I seriously wonder if the information even got to him.
Jesus Christ is the most important man that has ever graced our earth, yet He would welcome people from all walks of life to speak directly to Him. Are certain owners of Hobby Lobby more important than Jesus? No. But I think his handlers must think he is. Is he "protected" from people like me? Yes. And by people like me I mean the "little people". You know, the kind of people Jesus spoke with everyday.
He and his family have worked very hard to promote Hobby Lobby as a faith based business, yet the more important he becomes, the more he is protected. I suppose his "people" feel he can't be bothered with such small details. But no matter how important Jesus became, He never made anyone feel like a small detail. You can imagine how quickly He would have lost His flock if He operated that way.
You will lose your flock of patrons if you're not alowed access to them anymore. The "little people" are the biggest of all your flocks. We fill up the churches every Sunday and we shop your stores (for now) during the week. It was the little people that had faith in your father's dream by shopping at his store.
I know, we are now just a small detail lost in all the shuffle of big business. But one of these days, a lot of your small details will no longer shop at your stores for reasons you're not even aware of.
"Honoring the Lord in all we do by operating the company in a manner consistent with Biblical principles" I read this quote in another article about Hobby Lobby. I trust he really believes that his staff are upholding his values. He seems like an amazing person from everything I have read. But when little people, like me, aren't allowed to talk to him, then situations like mine are never brought to his attention. And I imagine there are more questionable situations he is "protected" from.
I wish I had been treated with Biblical principles, not only in my quest to get a message to him, but in the aftermath of an accident I had in one of his stores. I was definitely treated with much less than Biblical principles, unless lies, defamation of my character and callous behavior is one of the principles I didn't learn about in Sunday school.
I don't know if Hobby Lobby's founders are aware of the impenetrable force field that has been placed around them. They are harder to get a message to than the Pope! ORU wouldn't forward my message to him because they said it didn't concern the university. The gentleman on the phone said "That's how it works here!". Mardel's also declined to forward my message to him. Instead, it was forwarded to Hobby Lobby's main office, the very entity I had a complaint about. Neither ORU or Mardel's would allow me the honor of leaving a personal message for him. And naturally the Hobby Lobby main office in Oklahoma City has refused time and time again to give me any contact information for him.
So after much more internet research trying desperately to find some point of contact, I came across the Christmas email address that supposedly goes directly to him. I know it's not anywhere near Christmas, but I was hoping on a wing and a prayer that it would somehow default to his email address. I haven't heard anything back so I imagine it went to the main office. I sure do hope they get a kick out of all my email attempts at reaching him that just end up being routed to them.
My next attempt was when I discovered he owned a media website. I filled in my information in the "share your thoughts" area. I requested for him to please contact me, but still have not heard back from him. I seriously wonder if the information even got to him.
Jesus Christ is the most important man that has ever graced our earth, yet He would welcome people from all walks of life to speak directly to Him. Are certain owners of Hobby Lobby more important than Jesus? No. But I think his handlers must think he is. Is he "protected" from people like me? Yes. And by people like me I mean the "little people". You know, the kind of people Jesus spoke with everyday.
He and his family have worked very hard to promote Hobby Lobby as a faith based business, yet the more important he becomes, the more he is protected. I suppose his "people" feel he can't be bothered with such small details. But no matter how important Jesus became, He never made anyone feel like a small detail. You can imagine how quickly He would have lost His flock if He operated that way.
You will lose your flock of patrons if you're not alowed access to them anymore. The "little people" are the biggest of all your flocks. We fill up the churches every Sunday and we shop your stores (for now) during the week. It was the little people that had faith in your father's dream by shopping at his store.
I know, we are now just a small detail lost in all the shuffle of big business. But one of these days, a lot of your small details will no longer shop at your stores for reasons you're not even aware of.
"Honoring the Lord in all we do by operating the company in a manner consistent with Biblical principles" I read this quote in another article about Hobby Lobby. I trust he really believes that his staff are upholding his values. He seems like an amazing person from everything I have read. But when little people, like me, aren't allowed to talk to him, then situations like mine are never brought to his attention. And I imagine there are more questionable situations he is "protected" from.
I wish I had been treated with Biblical principles, not only in my quest to get a message to him, but in the aftermath of an accident I had in one of his stores. I was definitely treated with much less than Biblical principles, unless lies, defamation of my character and callous behavior is one of the principles I didn't learn about in Sunday school.
Comments:
Posted by Disaster Worker on 2009-05-21:
What problem occurred for you to want to go to the top of the organization? From your post, it appears you're only miffed because you can't talk with the CEO directly.
Posted by Slimjim on 2009-05-21:
I'm sure he has people paid and trained with layers of management specifically there to assist. Why not honor his wishes and try utilizing those he confidently put in place to try and help you.
Posted by Ponie on 2009-05-21:
Where's the mount this sermon was supposed to have been given on?
Posted by Stew on 2009-05-21:
The founder of Hobby Lobby is a good man although a bit out there. They don't use bar codes because it's the mark of the beast but aside from that the man's done a lot of wonderful things for the OKC metro. He's a good Joe.
I have to agree with Slimjim on this one.
I have to agree with Slimjim on this one.
Posted by Slimjim on 2009-05-21:
See crabs, I am grooming you after all.
Posted by NofriendofAX on 2009-05-21:
I was trying to figure out what your actual complaint is? Is it that you cannot reach Mr. Hobby Lobby himself? I'm starting to understand why he's unattainable, if he has people like you trying to contact him.
Obviously, you have a bit to much time on your hands. Good luck with your continued attempts to reach someone that clearly doesn't want to be reached by you.
P.S. I hope American Express Tanks
Obviously, you have a bit to much time on your hands. Good luck with your continued attempts to reach someone that clearly doesn't want to be reached by you.
P.S. I hope American Express Tanks
Posted by raven2002 on 2009-05-21:
Lots of companies dont let you near their CEO, etc. For many reasons. These folks travel a lot are in meetings, etc. At most places I have worked, the higher up the chain the perosn is, the less they really can help. I worked for a cell phone company and once in a while some good sleuth customer would get the directors direct line then want to go over their bill line by line. funny thing is, the director logged on to the billing system maybe once a quarter, didn't know his way around it, and never recalled their password. AS a result, the customer was handed off to someone who COULD go over the bill lien by line. Problem would have been solved a lot faster if the customer had gone thru proper channels.
Posted by memoryx57 on 2009-05-21:
Raven, I agree and for the most part that works. But I think by the time somebody wants to talk to the top dog, they are so frustrated with the scripted "no answers" they've been given by customer service that they are ready to blow a gasket...By the time an issue reaches the top, there is definately a problem somewhere in the organization that probably needs tending to..It's generally an employee problem.
Posted by raven2002 on 2009-05-21:
yes and no, memory. I have manged in call centers for almost 20 years, and worked as a rep for 3 years first. More and more, consumers feel they need "go right to the top" with every single complaint, issue, question, etc. this slows things down for folks who really do have a legit issue that needs to be seen by higher management. At the cell company I worked for, we had a team of 20 people that handled letters, calls and emails to the head honcho. 99.99999% of those issues could have been handled by just about any rep, taking time from the real sticky issues that did need special attention.
Posted by NofriendofAX on 2009-05-24:
I feel the need to provide RobinE59 with my 5 cents this time around. Clearly RobinE59 took my 3 cents as an insult.
Thank you for the e-mail RobinE59. It was nice of you to stoop as low as to call me a few choice names. I did not do that to you in my first comment nor will I do it in this one.
I cannot understand how someone can sit and write a review and not mention what led to the reason for you to attempt to contact the CEO of a major company.
So, you slipped and fell at their store. Why didn't you seek the advise of an attorney, chances are they would have been able to speak with the appropriate individuals within the company to satify your complaint and whatever injuries you might have received.
You appeared in your Review that you were aggressively seeking to speak with the CEO. You rambled on and on about it, and not once did you say why.
So, now that you've said your piece to me and called me lovely names... You really need to take a look at the big picture. Clearly, you're a very unhappy person!
I wish you love, success, and happiness :-)
Thank you for the e-mail RobinE59. It was nice of you to stoop as low as to call me a few choice names. I did not do that to you in my first comment nor will I do it in this one.
I cannot understand how someone can sit and write a review and not mention what led to the reason for you to attempt to contact the CEO of a major company.
So, you slipped and fell at their store. Why didn't you seek the advise of an attorney, chances are they would have been able to speak with the appropriate individuals within the company to satify your complaint and whatever injuries you might have received.
You appeared in your Review that you were aggressively seeking to speak with the CEO. You rambled on and on about it, and not once did you say why.
So, now that you've said your piece to me and called me lovely names... You really need to take a look at the big picture. Clearly, you're a very unhappy person!
I wish you love, success, and happiness :-)
Posted by jktshff1 on 2009-05-24:
Nof: +1
Posted by madconsumer on 2009-05-24:
who is 'him' you keep refering to?
and what exactly was/is your issue/complaint?
and what exactly was/is your issue/complaint?
Posted by BokiBean on 2009-05-24:
If you can't reach the man at the top, you just can't. He pays people to keep him insulated. That's nothing original or new..in fact, it is pretty standard.
You are not "entitled" to be able to communicate with him personally.
You are not "entitled" to be able to communicate with him personally.
Note: All comments are reviewed by a moderator before being published. Please be sure to read our guidelines before commenting.
Company Reps: Post your company response!
