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Boost Mobile Complaint - Boost Mobile Customer Service Sucks! - Motorola Clutch i465
Motorola Clutch i465 - Complaint
On Friday the 29th of May I ordered a phone off of boostmobile.com… I went with the additional ship since the fee was only an extra $5. Immediately after I received an email with an order number and it said once the item was shipped then I would receive the tracking information. The afternoon of the next day I tried calling their customer support because I’d still never received the tracking number so I wanted to know if it was even shipped yet…. I had to call back 8 separate times because when I am lucky to get an agent who understands enough English to not think the solution to my problem is to just over-talk me as much as possible or interrupt me at every point then they can’t help me so I get transferred to telesales who has the same problem with the English language but they couldn’t help me so they gave me the number to Nextel Brightpoint (their shipping service) I tried calling that number in which I got a recording say “Our office is currently closed, our normal hours of operation are 8am to 8pm eastern standard time. Please call back during those hours” ….. It was 1:30pm eastern standard time!!! Come to find out they aren’t open on weekends which isn’t a big deal if they’d just state that in their recording. The following Monday when I called Brightpoint back they finally were able to tell me that the phone I ordered was on backorder and they don’t know when it should ship. It didn’t state that anywhere on the website when I’d placed the order. I just cancelled the order and now wait to see how long it'll take them to refund my money.
The level of this company's customer service is ridiculous!! If you are reading this and considering switching to Boost then save yourself the trouble and use another providers plan because just about all other providers give you an unlimited plan with ALOT less hassle.
The level of this company's customer service is ridiculous!! If you are reading this and considering switching to Boost then save yourself the trouble and use another providers plan because just about all other providers give you an unlimited plan with ALOT less hassle.
Comments:
Posted by The Hurricane on 2010-01-26:
Boost Mobile customer service has nothing to do with Brightpoint or the selling and shipping of phones on Boostmobile.com. Also, it's common knowledge that when you order something online, it only ships on business days. If you order something on a Friday, it usually won't ship until Monday. Even "Next Day" shipping means next BUSINESS day.
Posted by The Hurricane on 2010-01-26:
By the way, Boost Mobile doesn't have call centers outside the US. You're line about them barely understanding English is funny.
Posted by ghreed on 2010-07-28:
Sh*t yes they do and I had the same problem with shipping and text messages and understanding the bad speaking English reps
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