Proflowers.com Complaint

Deceptive Advertising - EasySave Rewards and Shipping Charges

3
Helpful Votes
Posted By: WLJ0803 on 6/5/2009

My husband and I were long time customers of Proflower.com until recently. In May we went on their website to order flowers for my Mother in Law for Mother's Day and there was, what we thought was a great promotion "free shipping". "Wow" we thought this is fantastic, must be a stimulus plan to boost the ecommerce market.



After we ordered the flowers online with our Visa Card, there was a link on the page to get $15 off your next order, this to us did not constitute fee shipping, But my husband clicked it anyhow, hey $15 credit is at least something, and a new window came up and asked him for my e-mail address and zip code, since this was my account. He checked it out and found out that if you clicked the "I want my $15 gift code now" button the detail said it would charge our credit card or Paypal account "for just a $1.95 activation fee billed by EasySaver Rewards to the credit card or PayPal account you just entered during your ProFlowers purchase."

It also stated, "To continue after the introductory trial period, do nothing and all the great benefits and savings will automatically continue for just $14.95 per month, billed by EasySaver Rewards to the same credit card or PayPal account where applicable." This was hidden and not something you would see easily if you didn’t read the fine print.

This is by far the most deceptive marketing that I have seen.

The button (I want my $15 gift code now) does not indicate in any way that you are purchasing anything.

This advertisement implies that the $15 gift code is not part of any kind of purchase, or associated with any other partner. It asks for your e-mail and zip code which they already had for several years with my existing Proflowers.com account. I too couldn't understand why they would ask for it again so we never filled that information out and we were not signed up for EasySaver Rewards.


1 | 2   Next Page >

Next Proflowers.com Review >>>



Related Sponsor Links:


Did you find this review helpful?     Very Helpful     Not what I was looking for


Got something to say? Help other consumers by sharing your experiences on My3cents...



Community Tools:

  • Read comments (3)
  • Consumers: Add your 3 cents to this review!
  • Business Owner? Post your company response!
  • Write a review on this company
  • More reviews on this company


  • Related reviews:

    More reviews on Proflowers.com:



    advertise here





    User Discussion - Add your 3 cents!


    GreatLakeDweller (06/05/2009)      
    It sounds like they could not satisfy you no matter what. They are not going to change their advertising method, as it is apparently making them money. When you were not satisfied in the beginning, it would have been better to cancel your order and go elsewhere. There are florists EVERYWHERE.

    Also, before you purchase online it may be beneficial to read the reviews in various places such as this. This company appears to have many complaints.

    WLJ0803 (06/06/2009)      
    Actually that's not true I have been a long standing customer of proflowers.com for many years, for personal and business reasons and this is new with them. All I want is for them to change business practices. BTW – did you know that EasySaved Rewards is owned but the same corporation that owns Proflower.com, Provide Commerce, Inc.? So no wonder they posted the ad that way. It’s a win, win situation for them.
    Do you have any idea of how many people are taken in by deceptive advertising? This is an epidemic in this country. I have elderly parents who are constantly taken advantage of because they are too trusting. And this I find so desp ... more >>

    madconsumer (06/06/2009)      
    "This was hidden and not something you would see easily if you didn’t read the fine print."

    this is why it is a MUST to read everything before clicking. it was not deceptive, after all you read it before clicking. deceptive would be they did not give you the details.


     Add your 3 cents!



    Browse more reviews in category Consumer Stores or subcategory Online Stores/Auctions



       Consumer Marketplace       

    Get Firefox!



    Consumer Tools | My Account | Write a Review | Compare Company Ratings | Company Contact Directory | Local Reviews
    Businesses: Respond to Consumers | Product Recalls Directory from Google | Consumer News & Recall Info from Yahoo
    HOME | FAQ | Advertise | About Us | Site Rules | Terms and Conditions | Privacy Policy | Press | Site Map | RSS


    Copyright 2000-2010 My3cents, LLC     Browse in another language