I have over $4,000.00 in a DELL XPS 410 and it is a piece of junk! DELL support is a big joke. I have paid out the wazoo for support and every time I call they try to sell me something else. This is the last DELL I will ever buy.
I will NEVER buy another Dell, after 10 months I needed a new hard drive. I had the customer service contract but dealing with them and getting what you paid for is easier said than done. I had my computer guy replace the hard drive...Dell is a done deal with me.
I have the same problem with Dell I just brought this laptop and gave me nothing but problems since I brought last year. I thought that warranty was supposed to have covered everything, but didn't so if I wanted tech support I had to pay $149.00 for only 1 year and now since I have a software problem like a virus I have pay $129.00 just to get my software fixed. You don't make that much money has it is and so this laptop cost me a lot of money and then Dell wants more money to get it fixed so I'm stuck with a laptop that doesn't work properly and more money to pay my Dell account to pay this laptop and my printer this company is a rip off and... more >>
Dell will be the next G.M. They are selling an over priced inferior product with no customer support. I made a purchase in 2000 and learned from my mistake. They low ball you with the price of the computer (junk parts) so you think that you're getting a deal. Then they try to sell you high profit extras. Extended warranty and Tech Support (from India where you can't understand one word) Dell makes their money on high volume sales. You place an order and the computer is thrown together on a production line. Good computers are hand built by highly knowledable people using top of the line parts and fully tested before being shipped. You might pa... more >>
