My husband bought a computer for me for a Christmas present because our other computer was old and freezing all the time. He spent way more than I expected including at home support to make sure if there was a problem I could get help. It used to be with Dell (I have purchased printers from them) that if you had a problem, they would IMMEDIATELY take care of it and if necessary, ship a replacement printer to you with the box to be used to send the old one back with a prepaid UPS postage.

Those were the days... and they are gone. I started having problems from the beginning. I called "technical support" and they did the trivial things: take the battery off, restart, delete internet history files, etc.

I had numerous problems and numerous "help". Finally, I got sick of the hanging and the freezing and I did the Function button at the beginning when the computer started up to run a hardware diagnostic. (I was previously told by a Dell tech that it was not hardware related). It came up with an error message and stopped. I called Dell and they told me I had a bad hard drive. Then the tech started telling me to do something. I finally realized he was instructing me on how to remove my harddrive from my computer! I had at home added, remember, but apparently "THAT" is not covered. So they were going to send me a new hard drive and I was supposed to put it in AND then I had to send my old harddrive back (so of course, they can refurbish it and send it to some other poor soul). I didn't want that because we had personal information on there and I couldn't trust Dell. I couldn't believe what I was hearing. The hard drive was bad and I was going to have to send it back. Whatever.

Then my husband spend one day backing everything up and the other day putting the new drive in (thankfully my husband knows something about computers).

1 | 2   Next Page >

Next Dell Computer Corporation Review >>>