My3cents.com - Dell Computer Corporation Complaint - Weeks of delays with new laptop orders, Dell Studio 14Z

Dell Computer Corporation Complaint

Weeks of delays with new laptop orders - Dell Studio 14Z

3
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Posted By: andyntexas on 6/29/2009

Location: Pasadena, TX

I ordered a new Dell Studio 14Z on May 31 and was given an estimated arrival date of June 26. Then on June 22 I got a new estimated arrival of July 6. Today I got another new estimated arrival of July 15. Tonight I'm canceling the order and will buy a new Toshiba.

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MRM

(06/29/2009)

Thank you for sharing with your readers about your bad experience with Dell.

HaroldSays

(06/29/2009)

I am sorry to hear about your problems with Dell. I have a contact who is the SVP of Customer Support at Dell if you do not want to give up on Dell as of yet. I am a member of My3Cents so feel free to reach out to me if I can be of help to you. Thanks!

MRM

(06/29/2009)

After getting a new date of delivery 5 times, I'd say the poster has moved on. I, myself, couldnt wait 2 months to receive a product that Im so anxious to use.

andyntexas (06/29/2009)

I called the Dell 800 number and they said the wireless modem board production was delayed. I just cancelled my order and will go to best buy today and get another brand -Toshiba, Sony or HP.

MRM

(06/29/2009)

Good call, Andy. Dell does not need your business if you are waiting endlessly to receive your product.

MRM

(06/29/2009)

PS. I would suggest Toshiba laptops as they are good quality for your money. Toodles...

andyntexas (06/29/2009)

Thanks MRM

Tomahhtoe (06/29/2009)

My Dell came with a defective hard drive. I lost everything. You got lucky canceling your order.

MRM

(06/29/2009)

Tomahhtoe, I hope you're not blaming Dell for the defective harddrive. Blame the harddrive's manufacturer for the defect and the loss of your data. And make a habit of backing up your data daily as a preventative maintenance.

Skye

(06/29/2009)

MRM, great answer!

Apple Mac (06/29/2009)

Dell is hell - get a Mac!

Apple Mac (06/29/2009)

Dell is hell - get a Mac!

wallyworld

(06/29/2009)

Mac is wack.

MRM

(06/29/2009)