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Vanderbilt Mortgage Complaint - The worst mortgage company - Mortgage
Complaint
MARYVILLE,, TENNESSEE -- I just had to respond to your other reviews... This is the worst company we have ever had to deal with. They get there monthly note, but when you have trouble and call them for extensions or help of any kind you are told in many was they can't help you. My husband was laid off in Jan. and we have kept up with the notes but when we had trouble and calle for a extension we was told no, This company has called us when a note was due, 2 days after and would continue to call everyday 3 to 4 times a day. They have went as far as finding our home and locating our neighbor and calling him and asking him to give us a message. I have been yelled at by them, called a liar, told that they didn't care about our problems, just pay it or get out. After a major hurricane hit us(Katrina) and almost took our mobile home this comapny sit on our insurance money and gave us what they thought we needed as we needed to repair our home. Didnt matter that we was living in the yard in a tent. Not once did they ever ask if we needed help or was there anything they could do....There only concern was there payment. They call and they call and they call... There has to be something that can be done to companies like this one. DO NOT USE THIS COMPANY< YOU WILL REGRET IT IF YOU DO......
Comments:
Posted by Eloise on 2009-07-08:
I'm sorry but there is just something 'off' about this review.
Posted by tired of vanderbilt on 2009-07-09:
please by all ,means ask any questions you may want to ask.....OFF... what might that mean...
Posted by Eloise on 2009-07-09:
I'm having a hard time believing that they contacted your neighbor. Why would your neighbors do that?
"this comapny sit on our insurance money and gave us what they thought we needed as we needed to repair our home."
Are they your insurance company too? If not what did you think they should have done? I really don't think they are their to hold your hand.
In regards to the phone calls I completely agree this number of calls is overboard. In todays economic climate it maybe hard for the company to extend payments. (With so many people out of work and needing/wanting extentions too)
The company might be in financial need just as you are.
"this comapny sit on our insurance money and gave us what they thought we needed as we needed to repair our home."
Are they your insurance company too? If not what did you think they should have done? I really don't think they are their to hold your hand.
In regards to the phone calls I completely agree this number of calls is overboard. In todays economic climate it maybe hard for the company to extend payments. (With so many people out of work and needing/wanting extentions too)
The company might be in financial need just as you are.
Posted by knowitall2 on 2009-07-09:
I think you are being harrassed unmercifully by this company. I'm not even sure if that's legal. I'm sure someone on this site may. Many years ago, my husband and I knew we were going to be late on a mortgage payment. We called the bank and they were more than happy to help us out, by temporarily decreasing our payments. It was in another downturn period of time. I am sure the company is hurting, but they aren't going to accomplish anything by getting you out of your home when no one is buying anyway. Our bank told us that they would rather work something out than us lose our mortgage. We did work it out in a couple months time and eventually paid the thing off. When people are reasonable, nothing is impossible.
As for bothering your neighbors, I've heard of companies doing this to track down people, but it's usually collection agencies.
Keep trying to talk to someone at the company to see if they will 1/2 your paments for a few months. They do, however, sound like an uncaring bunch according to the other reviews.
As for bothering your neighbors, I've heard of companies doing this to track down people, but it's usually collection agencies.
Keep trying to talk to someone at the company to see if they will 1/2 your paments for a few months. They do, however, sound like an uncaring bunch according to the other reviews.
Posted by BokiBean on 2009-07-09:
Eloise, it wasn't until the various really bad hurricanes hit down here that people found out that the insurance provided on their mobile homes and manufactured homes was just horrible.
One of my girlfriend's children had similar problems with Vanderbilt.
For an example, my house was hit by trees and we had an insurance check in hand within the week..her kids fought with their insurance for months and months over a measly $4k and ended up having to do most of the work themselves. And their place was unbelievably damaged, including roof, walls, carpeting, etc.
It was just another hard lesson learned in the wake of the hurricanes. Mobile home insurance generally blows and there are limited options when you look for alternatives.
Vanderbilt is one of the bad ones (Greentree is another)..there are complaints up and down the net about these companies...
One of my girlfriend's children had similar problems with Vanderbilt.
For an example, my house was hit by trees and we had an insurance check in hand within the week..her kids fought with their insurance for months and months over a measly $4k and ended up having to do most of the work themselves. And their place was unbelievably damaged, including roof, walls, carpeting, etc.
It was just another hard lesson learned in the wake of the hurricanes. Mobile home insurance generally blows and there are limited options when you look for alternatives.
Vanderbilt is one of the bad ones (Greentree is another)..there are complaints up and down the net about these companies...
Posted by Eloise on 2009-07-09:
Is Vanderbilt a mortgage company or an insurance company or both?
I'v found that insurance coverage is only as good as your policy. I know a great number of people didn't have flood insurance yet expected the company to pay for the water damage.
I'v found that insurance coverage is only as good as your policy. I know a great number of people didn't have flood insurance yet expected the company to pay for the water damage.
Posted by knowitall2 on 2009-07-09:
Eloise, I am pretty sure it is just a mortgage company.
Posted by BokiBean on 2009-07-09:
Its both, just like Greentree is..
Yeah that flood insurance thing has really hit some people hard down here. We have flood insurance, we had to have it because of where our house is located right on the bayou in low country, but anyone in hurricane country should have it, if you ask me. Our's is nominal..like $400 bucks a year or something.
The problem with mobile home insurance is that there are so few companies that actually deal in it. Options are extremely limited.
The couple I'm talking about..my friend's son and his wife, had no flood damage..just wind and trees and still had to fight tooth and nail with this company. Luckily, he is really handy at construction!
Yeah that flood insurance thing has really hit some people hard down here. We have flood insurance, we had to have it because of where our house is located right on the bayou in low country, but anyone in hurricane country should have it, if you ask me. Our's is nominal..like $400 bucks a year or something.
The problem with mobile home insurance is that there are so few companies that actually deal in it. Options are extremely limited.
The couple I'm talking about..my friend's son and his wife, had no flood damage..just wind and trees and still had to fight tooth and nail with this company. Luckily, he is really handy at construction!
Posted by knowitall2 on 2009-07-09:
So much for my knowledge, lol.
Posted by BokiBean on 2009-07-09:
kia, you might be correct..frankly, I was talking out of the top of my head without doing any background checking. ;)
Looking now, Vanderbilt might be the mortgage, and they work through HomeFirstAgency Inc. for insurance.
Beyond that, I'm too lazy, and ignorant to look anything else up. I HATE insurance.. :D
Looking now, Vanderbilt might be the mortgage, and they work through HomeFirstAgency Inc. for insurance.
Beyond that, I'm too lazy, and ignorant to look anything else up. I HATE insurance.. :D
Posted by Eloise on 2009-07-09:
So do I Boki, but I do love retail!
Posted by BokiBean on 2009-07-09:
LOL I'm so glad you and others do!
If I had to work retail, I'd crawl across the counter to get at some of the more stupid customers..god bless you! :D
If I had to work retail, I'd crawl across the counter to get at some of the more stupid customers..god bless you! :D
Posted by tired of vanderbilt on 2009-07-09:
Vanderbilt is only a mortgage company, they finance mobile homes.. when you have a mortgage company and your home is damaged the check from your insurance company to repair the damages is made out to you and your mortgage company. the check is turned over to your mortgage company and Vanderbilt in return only alllows you so much of that money at a time and only when they feel you need more to do repairs. I know this is the way they do it .. they done it to us after Katrina. Eloise, the only thing my neighbor done was walk next door to my home, gave me the message and number to call and it was VANDERBILT MORTGAGE when i returned the call. Im not asking anyone to hold my hand , and didnt get into the reasons on here for a extention.. My husband had a heart attack and then was laid off from work... I didnt consider that asking for a extention was a form of holding my hand. The only reason i came on here was to see if i was the only person having a problem with this company.. and if anything could be done about the way they are treating people..
Posted by BokiBean on 2009-07-09:
Thanks for coming back to clarify that, tired. So sorry about your husband and troubles..
Posted by tired of vanderbilt on 2009-07-09:
Eloise, Why is it hard for you to believe that a mortgage company called my neighbor to get in touch with me? What reason would i have to lie? This is a mortgage company that is rude, inconsiderate, and has only one thing on there minds, MONEY...
Posted by tired of vanderbilt on 2009-07-09:
Thank you Bokibean...Life will get better, Thank you
Posted by BokiBean on 2009-07-09:
I think calling your neighbor is even legal for them to do as long as they don't talk to them about the debt itself. DB would know more..
And you and I both know that there are families living in mobile homes and then there is trailer trash..and I imagine that Vanderbilt has dealt with much trash. Not to excuse them..
You need to familiarize yourself with the Fair Debt Collection Practices Act as a consumer and know your rights. Then if Vanderbilt steps outside of the law, you will be prepared to deal with them.
There are great sites online designed to help consumers know their rights.
And you and I both know that there are families living in mobile homes and then there is trailer trash..and I imagine that Vanderbilt has dealt with much trash. Not to excuse them..
You need to familiarize yourself with the Fair Debt Collection Practices Act as a consumer and know your rights. Then if Vanderbilt steps outside of the law, you will be prepared to deal with them.
There are great sites online designed to help consumers know their rights.
Posted by tired of vanderbilt on 2009-07-09:
i agree and that is what im doing today.. spending it locating that information...I just have a hard time understanding why so many people in this company is so rude and heartless, I guess after they have you sign on the dotted line you belong to them... One person being nice to another no longer comes into play for them, the REAL person comes out in them.
Posted by Eloise on 2009-07-09:
Boki, Sorry I don't work in retail, I'm a SAHM. Although I used to work for Disney. I just enjoy shopping.
Posted by paulie on 2012-02-29:
Chase mortgage sold my mortgage to vanderbilt.Never had a problem with chase....but many with vanderbilt. They tried to change my payment due date and some other stuff, but I sent them a copy of my original mortgage agreement and they had to put things back.
After eight years I noticed my payoff balance wasn't right. I tried and tried to get answers but no one would help.
After ten years, the house was falling apart and I decided to file chapter 7- I had a lot of medical bills, but I included mortgage.
I made payments another six months. A storm came and damaged the house and my insurance paid me 8000 for damage repair. Vanderbilt couldn't touch the money since my loan was void now.
I quit making payments after that and it took seven months for them to start foreclosure. I managed to save 13,000 dollars up in this time and ended up buying a house a year later.
I am happy now.....by the way- I tore the inside of that house to pieces and I cut the beams under the house in 12 different places. The house couldn't be removed and they had to demolish it :-)
After eight years I noticed my payoff balance wasn't right. I tried and tried to get answers but no one would help.
After ten years, the house was falling apart and I decided to file chapter 7- I had a lot of medical bills, but I included mortgage.
I made payments another six months. A storm came and damaged the house and my insurance paid me 8000 for damage repair. Vanderbilt couldn't touch the money since my loan was void now.
I quit making payments after that and it took seven months for them to start foreclosure. I managed to save 13,000 dollars up in this time and ended up buying a house a year later.
I am happy now.....by the way- I tore the inside of that house to pieces and I cut the beams under the house in 12 different places. The house couldn't be removed and they had to demolish it :-)
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