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Petsmart Complaint - Petsmart Gave My Dog Fleas! - Grooming Department
Grooming Department - Complaint
MACON, GEORGIA -- On Sunday July 12, 2009, I took my 5 year old English Setter to his grooming appointment at 12pm. They said he would be finished at 4pm. I arrived back at 4 and was told it would take another 30 minutes, so I left and had to go back. I waited for a little while for someone to come out and help me and I witnessed a groomer pretty much abusing a dog. She was trying to cut his nails and he was pulling away (as expected) and at one point he fell off the table and she yanked him back up by his throat and continued to pull and yank on his paws brutally.
When Willis, my dog, was returned to me, I noticed he had a horribly uneven cut, and that there were some really long hairs that the groomer missed. Instead of complaining, I just paid and decided I would try to fix his fur when I got home.
Well, when I got home he ran to his water dish like he didn't have a drink for 4 hours. Then, I grabbed a pair of scissors and started to clip the random hair the groomer missed and I saw a bunch of fleas on his bottom! My dog did not have fleas when I dropped him off! In fact, he has never had fleas! I knew he caught them at Petsmart. When I contacted the store, and finally got in touch with the manager the next day, they offered me a free flea bath after I already went to a different store as soon as I saw the fleas and treated him with 30 dollars worth of over-the-counter remedies.
What is a free flea bath going to do? Make it so that he has to sit in a cage for 6 hours while he dries and doesn't eat or drink anything? Then, he might catch some other insect infestation or disease from the unsanitary facility? No thanks. They also missed some of his nails. Some of them weren't even filed down. I will never have my dog groomed at PetSmart or purchase any of their products again.
When Willis, my dog, was returned to me, I noticed he had a horribly uneven cut, and that there were some really long hairs that the groomer missed. Instead of complaining, I just paid and decided I would try to fix his fur when I got home.
Well, when I got home he ran to his water dish like he didn't have a drink for 4 hours. Then, I grabbed a pair of scissors and started to clip the random hair the groomer missed and I saw a bunch of fleas on his bottom! My dog did not have fleas when I dropped him off! In fact, he has never had fleas! I knew he caught them at Petsmart. When I contacted the store, and finally got in touch with the manager the next day, they offered me a free flea bath after I already went to a different store as soon as I saw the fleas and treated him with 30 dollars worth of over-the-counter remedies.
What is a free flea bath going to do? Make it so that he has to sit in a cage for 6 hours while he dries and doesn't eat or drink anything? Then, he might catch some other insect infestation or disease from the unsanitary facility? No thanks. They also missed some of his nails. Some of them weren't even filed down. I will never have my dog groomed at PetSmart or purchase any of their products again.
Comments:
Posted by madconsumer on 2009-07-13:
fleas can be gotten anywhere. specially at the vets or groomers.
Posted by MSCANTBEWRONG on 2009-07-13:
You're right mad...I do agree if the poster saw someone abusing an animal not returning there for any other service. I would have called the Humane Society and filed a complaint againt the person.
Posted by madconsumer on 2009-07-13:
you are right ms. i forgot to say anything about the abuse. the spca is the first and fastest place to begin!
Posted by MSCANTBEWRONG on 2009-07-13:
I'll keep that in mind. thanks!
Posted by jktshff1 on 2009-07-13:
kinda like getting a cold when you go to the dr.
Posted by MissMarple on 2009-07-13:
What MadC said, plus they can get fleas from your yard. That's where my dogs tend to pick them up. It's important to use a good flea preventative.
Posted by BokiBean on 2009-07-13:
I wont even take my dogs in Petsmart to pick out treats...no telling what is in there from other animals, especially people who do not bother to give vaccinations.
Nice review.
Nice review.
Posted by Nohandle on 2009-07-13:
You took your dog in for a grooming and noticed fleas on his backside when you returned home after 4 hours? I don't doubt your word but that's a bit quick for fleas to be apparent. At least you didn't get them in your home. I've not heard a compliment in quite a while for the Petsmart grooming department. My 8 pound dog does enjoy being pushed around in the cart to see all the sights but I wouldn't take her for a grooming nor veterinarian care there.. period. Too many complaints.
Posted by moneybags on 2009-07-13:
Go tho the vet and ask for 1 Comfportise pill. The are a real flea repellant and they work! There are different size pills per the wiight of the dog. I have a long haired Dauchaund and a Maltese. We treat our yard but the neighbors don't. Comfortise works for 30-60 days and it is a real miracle!
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