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Blockbuster Inc. Complaint - Blockbuster failed to credit me back. - Playstation 3 Game
Playstation 3 Game - Complaint
MOORPARK, CALIFORNIA -- I rented a PS:3 game 9 months ago from my local blockbuster store. I kept the game late and was charged for the value of the game. I returned the game a few days later and was expecting to be credited back the game value less a restocking fee. After a few weeks, I noticed the credit never appeared on my bank statements. I contacted my local Blockbuster store and they said they show the credit going through. I contacted my bank and they show no such credit into any of my accounts. I contacted the Blockbuster corporate office on 3 separate occasions, getting different answers and directions each time. They were completely unaware of what to do next and were no help. Finally, I was told to contact my bank and get in touch with the dispute department. After opening a claim, Blockbuster made it terribly difficult to obtain any records I might need to proceed with the dispute. At this point, my bank cannot proceed with the claim because Blockbuster will not provide detailed proof of my exact bank account that was credited. Blockbuster owes me over $50 and they will not help resolve this matter. Once I get the money they owe me, I plan to cancel my account and tell anyone who cares to listen that this company isn't worth their time.
Comments:
Posted by BokiBean on 2009-08-01:
I'm having a hard time following this. If you kept the game so late that you paid for it, why not just keep the game?
If you expect them to refund you the price of the game...where did the late fees go?
If you expect them to refund you the price of the game...where did the late fees go?
Posted by madconsumer on 2009-08-01:
you returned the game after all. they should refund the difference between the late charges and the full price.
i stopped using blockbuster years ago when they started charging late fees for movies not returned by a certain time.
i stopped using blockbuster years ago when they started charging late fees for movies not returned by a certain time.
Posted by bcd on 2009-08-02:
When a merchant credits a debit or credit card they must provide a receipt containing the transaction ID if requested by the customer. That receipt is not required by the customer to file a dispute. Be sure to file that dispute within 90 days of the original transaction.
Your statement that Blockbuster will not provide you with information as to which account was credited does not make sense because it must be the account that was used on the initial charge. You will need the original receipt (which of course indicates which account was used).
Your statement that Blockbuster will not provide you with information as to which account was credited does not make sense because it must be the account that was used on the initial charge. You will need the original receipt (which of course indicates which account was used).
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