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Pinnacle Complaint - Incompetents run rampant - Pinnacle's Studio 12 Ultimate
Pinnacle's Studio 12 Ultimate - Complaint
Bought the software upgrade for $89.95 last year.
Unable to install due to various problems, none of which were satisfactorily addressed by Pinnacle's support staff.
I have spent, conservatively, 100 hours implementing their suggestions, reinstalling the software, etc. etc.
They finally just stopped responding to my help requests. They weren't just incompetent, but unwilling to my last request to at least return my money.
You could make a case for that they simply stole my money. My next step will be to report that to the FTC.
Unable to install due to various problems, none of which were satisfactorily addressed by Pinnacle's support staff.
I have spent, conservatively, 100 hours implementing their suggestions, reinstalling the software, etc. etc.
They finally just stopped responding to my help requests. They weren't just incompetent, but unwilling to my last request to at least return my money.
You could make a case for that they simply stole my money. My next step will be to report that to the FTC.
Comments:
Posted by dlakers on 2009-08-04:
Are you sure the problem is not your computer?
Posted by MRM on 2009-08-04:
I agree with Dlakers that it may be the OP's computer.
Posted by IddiKlu1 on 2009-08-04:
A) This is a new dual core AMD on an MSI board with 4GB of RAM and 2TB of disc storage), and B) I have tried to install it on another computer as well (I have 4). Same result.
I have been 'playing' with computers for 32 years, 4 years longer than the IBM 'PC' has been out, and am NOT into newbie traps.
I have been 'playing' with computers for 32 years, 4 years longer than the IBM 'PC' has been out, and am NOT into newbie traps.
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