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Hyatt Hotels Complaint - Rip Off - Early Departure Fee's
Early Departure Fee's - Complaint
AUSTIN, TEXAS -- I have traveled all over the world for many years and I have never been "taken" for excessive fees until now.
I had a reservation for 3 nightes and had to check out a day early. No problem right ?
So what did Hyatt do? They said they would have to charge me an early departure fee. They said the fee is because they could not sell the room for that extra day. I found out they are also at about 60% capasity but the clerk denied that.
Their extra "fee" amounted to an entire additional day hotel cost + state and city taxes.
So they charged be for services they did not provide and then discuised it as an early departure fee.
I will never stay at Hyatt hotels again and will let everyone I talk to know what they are doing.
This is just a complete rippoff and they know it.
Now everyone of you will too.
I had a reservation for 3 nightes and had to check out a day early. No problem right ?
So what did Hyatt do? They said they would have to charge me an early departure fee. They said the fee is because they could not sell the room for that extra day. I found out they are also at about 60% capasity but the clerk denied that.
Their extra "fee" amounted to an entire additional day hotel cost + state and city taxes.
So they charged be for services they did not provide and then discuised it as an early departure fee.
I will never stay at Hyatt hotels again and will let everyone I talk to know what they are doing.
This is just a complete rippoff and they know it.
Now everyone of you will too.
Comments:
Posted by Eloise on 2009-08-05:
If you made a three day reservation, you pay for three days. It's not the hotel's fault you decided to leave early. Rip off? I don't think so.
Posted by i_am_canadian on 2009-08-05:
Good luck finding another hotel that is any different.
Posted by Ben There on 2009-08-05:
How early in advance did you inform them of your early departure? I think you will find that most hotels will charge you one nights stay if not more depending on how much advance notice you give them.
Posted by MSCANTBEWRONG on 2009-08-05:
I agree. You reserved the room which prevented them from being able to rent it. Sorry, every hotel I've been to has that policy.
Posted by raven2002 on 2009-08-05:
This is pretty standard in the industry, especially if you cancel at the last minute.
Posted by i_am_canadian on 2009-08-05:
And furthermore, whether or not they were at 60 percent capacity is irrelevant and none of your concern.
Posted by BokiBean on 2009-08-05:
Once again, I'll swim against the tide... Every hurricane we make reservations to leave and stay in a hotel, and so far, every hurricane I've cancelled with no penalty.
Is there a difference between what I'm doing and what the OP is doing? Cutting a stay short by a day may be different, I dunno.
Is there a difference between what I'm doing and what the OP is doing? Cutting a stay short by a day may be different, I dunno.
Posted by MSCANTBEWRONG on 2009-08-05:
Good point Boki. I believe they make special provisions for disasters. I don't think this had anything to do with a dangerous situation.
Posted by BokiBean on 2009-08-05:
Thanks! It was a sincere question, I don't wanna get charged if I have to do that again! VH :D
Posted by MSCANTBEWRONG on 2009-08-05:
I live in hurricane country too so we would take similar precautions if we are targeted for a hurricane hit. Good question!
Posted by BokiBean on 2009-08-05:
Congrats on 2 stars!!! You deserve it!
Posted by MSCANTBEWRONG on 2009-08-05:
Thanks guys!! OF, I've been reading your thread. Keep posting your next star can't be far away!!
Posted by Luckyvolunteer on 2009-10-13:
When you canceled your the final night of your reservation is what matters. If it was after the check-out time for that hotel, then you're sunk. If it was before the check-out time then you have some bargaining room, especially if you are a Hilton Honors member. But it's ultimately up to the individual hotel.
Posted by Dirk on 2012-08-29:
Even if your a Hilton Honor member...It doesn't matter....The Hotel holds a room for you when you make a reservation and you sign at check in that these are the days your staying...Done deal if you leave early you will pay for the room...How would you feel if you had a confirmed reservation for 3 nights and when you checked in they told you have you could only stay for 2 nights...
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