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Taurus 941 Ultra Lite snub nose .22 magnum
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

MIAMI, FLORIDA -- Here's my complete ordering experience with Taurus: After ordering it from Taurus, I picked up my new model 941 Ultra Lite snub nose .22 magnum and brought it home and gave it a good oiling. I was proud of my new gun until I noticed that the front site doesn't line up with the rear site. The rear site being at 12:00 and the front site being at 11:57. This only says one thing. THE BARREL ISN'T SCREWED ALL THE WAY ON OR IT WAS TURNED TOO FAR! Also, the slide that releases the cylinder doesn't always work. At times it slides forward and allows me to open the gun and at times it won't slide forward no matter how hard I push on it.

I have to bring the hammer back a few times before it will allow me to open it again. I have read a ton of threads about Taurus' customer service and how they really suck, but I'll say this, when I called Taurus, I was only on hold for around 30 seconds. Then, a man answered and I explained the problems I was having with my gun. He was very polite and informed me that Taurus would have FedEx pick my gun up within 24 hours and they would either fix the problem or replace the gun. I was shocked! I expected them to act as if they didn't care at all, but to my amazement, they actually cared a lot about the problems I had encountered with my new Taurus.

I was polite to them and they were very courteous in return. They said my gun will be returned to me within 2 - 3 weeks. (I should have noticed these problems with the gun at the gun shop, but I was kind of in a hurry. I gave it a quick look, but I didn't look at it as well as I should have.) OK, so I went to the gun store to pick up my new replacement 941 Ultra Lite. It only took them one week to get a new gun sent to me. This time, everything on the gun was tight. Aside from the few scratches in the finish, it was OK. The problem I had with it this time is that THEY SENT ME A GUN WITH THE WRONG FINISH!!! It's supposed to be matte stainless.

Instead, it looks gray. The trigger, hammer and cylinder release button are all matte stainless, but the frame, cylinder and barrel are all gray, almost a green color. It was very ugly! I called Taurus and they told me that some matte stainless finishes are darker than others. That's bull! I've seen thousands of guns with the matte stainless finish and none of them looked like this. Also, I told the guy on the phone (the expediter for Taurus) that if he owned a car dealership and I walked in and ordered a new white-colored car from him that was already there on the showroom floor and told him to have it ready for me the following day.

And I came to pick it up the following day and the paint had been changed to green and there were scratches on it, should I just accept it 'as is' and forget about it? NO! I want what I ordered! So now, they are telling me that the gun is going in front of a 'review board'. The last gun that had the 'off' front site went in front of their so-called 'review board' as well. They replaced it with this gun that has the wrong finish AND scratches. He also told me that when gun parts are delivered to them from Brazil, they often have scratches on them. I asked him why they don't fix the scratches before sending guns out to customers.

He replied with, "I agree with you on that one." Taurus International is a JOKE! Now, I'll probably be sitting here waiting for another month to see what kind of surprise they send me next. The only company I will buy from in the future is Ruger. They make the sturdiest revolvers on Earth. They may be expensive, but most of the time, you get what you pay for. I just got off of the telephone with Taurus FOR THE 50TH TIME! They informed me that they will be replacing my 941 Ultra Lite .22 magnum once again with a new one. Keep in mind, I HAD TO SEND IT BACK TO THEM TWICE ALREADY!

The first time I returned it, they sent me a letter which read, 'We are returning your revolver to you. A part has been replaced and the gun has been test fired. All is in working condition.' Upon receiving the firearm, the first thing I noticed right out of the box was, they had fixed the tiny scratches in the finish that were on the frame, but while they were supposedly fixing what else was wrong with it, they added around ten scratches to the cylinder! Then I checked the barrel and the front sight was STILL NOT LINED UP WITH THE REAR SIGHT! The barrel still wasn't screwed on all the way or it was screwed on too far again!

Either way, this gun was definitely a LEMON! I called them and told them about it and I sent it back to them the very next day. Again! After three days, I kept calling them and they would continue to tell me the same thing - "Your firearm is going in front of our 'Review Board' to see if it can be fixed or needs to be replaced." Why the heck would they tell me it was fixed the first time they returned it to me when clearly it wasn't?!?! On the repair slip, it stated that a part had been replaced, but they didn't even list which part!

They also kept telling me that there was only one manager in the factory and it takes three managers to have a complete meeting of their so-called Review Board. A week later, I talked to them again and they said the gun had gone in front of their Review Board and that it was going to be replaced with a new one. The very next time I spoke with them they told me that the new gun was pulled and was all ready to be shipped, but they cannot ship it at this time due to the fact that their inventory is in the process of being checked. I had to wait months before it was even sent to me.

(Keep in mind, it's been since June 17, 2011 that I first picked-up the first gun from my local gun store.It's now February 2012.) Before all this took place, I was also planning on purchasing a Raging Bull .454 Casull from Taurus, but now, I have my 'sights set' (pun intended) on a new Ruger Super Redhawk Alaskan .454 Casull. Needless to say, I will never buy another Taurus! If they would have fixed the problem the first time I returned the gun, I may have thought about it, but not now.

It seems like, from what I've gone through and read about Taurus, is that they put all their time into their larger bore guns (.357 and up) and they really don't care much about their smaller bore (cheaper) guns. What they need to do is start caring about their customers, no matter what size or the cost of the firearm they are purchasing from them! I called and spoke with Taurus' expediter over the telephone and I told him I was done with Taurus and that I wanted my money back. He said they would gladly return my money, but he wanted to know if there was any way at all he could make me happy with a Taurus.

I was only joking, but I said, "Yeah. How about sending me a .454 Raging Bull?" He said he couldn't do that because it was much more expensive. Sarcastically I said, "Well, how about a .357? After all this, I think I deserve one." To my surprise, he said he would send me a brand new .357 model of my choice. I ended up asking for the 605 model matte stainless model with a 2" barrel. Did everything go smoothly? NO! When I received this gun, I noticed that the crane was slightly bent and didn't line up perfectly. I called them again and explained the problem. I had to send that gun back to them as well!

FINALLY, they sent me a new .357 that had no problems. A few tiny scratches here and there, but I wasn't about to send this one back to them. FINALLY, almost everything is right with a Taurus gun! When I put the gun in full-lock-up mode to check for any play in the cylinder, there is absolutely none from front to back, but there is a little bit when I tested it for circular movement of the cylinder. If I want that fixed, I'll go to a gunSmith. It's now 2014 and I have read that Taurus has recently overhauled their staff and they now have a new CEO so maybe things are better with them, but I will not be dealing with them again.

I'm just happy to have the .357. I still want a snub nose .22 magnum so I guess I'll opt for the S&W 351PD. Ruger doesn't make .22 magnum in a snub nose model. The only bright side to this entire ordeal is, when I was going through all this, a guy from Taurus called my local gun store and had them fax a copy of their FFL directly to him so I wouldn't have to put yet out another $30.00 for their paperwork.

(Taurus did not yet have my local gun store in their records, so I definitely would have had to fork-out another $30.00 for this transaction that takes less than ten seconds to complete.) Until you hear from other people that have RECENTLY dealt with Taurus, take my advise and STAY AS FAR AWAY FROM THEM AS YOU CAN!

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Faulty Model 66
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

RICHMOND, VIRGINIA -- I am writing this to help/assist any additional potential buyers of Taurus products. Firstly, I own a PT111 and have fired a little over 300 rounds through with maybe only a couple failures. This brings me to my 2nd purchase, a Taurus model 66 revolver, which after reading a multitude of reviews, I thought was going to be a solid 4 inch revolver.

Upon receiving the firearm I really loved the design, weight and action dry. The issue popped up when attempting to break the gun in at the range. I was able to fire about 35, maybe 40 rounds before the cylinder locked up and I had issues getting the cylinder to release. The range office attempted to help and then forwarded me to the onsite gunsmith. The gunsmith refused to work on the handgun and stated to contact Taurus warranty. I tried approximately 4 times to call in and was on hold for 45 minutes +. Never did I get an answer.

Next, I took it to a local gunsmith to try to resolve the issue. He looked at it and was not able to fully repair the issue. Stating that it was either a spring or the cylinder itself that was faulty. Once again stating to send it to Taurus to repair. This now leads me to here and now, 6+ months later... I have a faulty/perhaps dangerous to use revolver that I have been unsuccessful in getting any communication with by Taurus.

I spent over $400 on basically a steel piece of bad design/manufacturing that I cannot get repaired. This is a shame considering that when I fired those 30 rounds, I loved the feel of the gun. I guess I have to take this as a loss until I hopefully come across another class action lawsuit to this company for manufacturing faulty products to consumers. Best of luck to anyone else who has had the same issue(s) with Taurus customer service. Buyer beware of these products. Apparently there are a lot... I restate... A LOT of duds with Taurus firearms nowadays.

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Customer Service Taurus That I Had a Millennium Pro PT 145 .45
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

FLORIDA -- In October 2016 I called Customer Service and reported a problem with the slide on my Millennium Pro PT 145 .45 pistol. They sent me a label so I could send the pistol to them for repair. I then found out that my pistol was listed on a recall and a class action suit had been filed. I called Taurus a few days later and ask about my pistol, I was told that they had received it and it was sent to the repair services. I ask how long could I expect to have to wait before I would receive it back? I was told it could take up to 6 weeks.

After 6 weeks had gone by with no word from Taurus I checked online at the Taurus repair status for firearms and typed in the requested information with no results, the site could not identify my firearm serial number or even my zip code. I called Taurus customer service again and was told that my pistol was still in the repair status and they didn't know how much longer it might take, they may be replacing it with the Taurus G2 9mm. They also said that they would report the status of the online repair status site and should get it back up.

It has now been over 4 months and I have not heard anything from them. I tried to call the Customer Service yesterday 1-11-18 and was put on hold for 45 minutes then a automatic message came on the phone telling me to call back later or on a different day. Bottom line I will not ever buy another Taurus firearm and I will recommend to all my friends to do the same. This is the worst Customer Service I have ever in my 68 years had to deal with.

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Poor Customer Service
StarStarStarEmpty StarEmpty StarBy -
Rating: 3/51

I have been trying to get a status report on the repair of my only gun, my Taurus PT638. It was delivered to Taurus on 10/12/2017 by USPS at 2:08 pm which is 10 weeks ago as of this coming Thursday. I received a letter from Taurus saying my gun was received on 10/18/17, which is 6 days later than USPS delivered it. That letter came 9 weeks ago as of this Wednesday.

The letter told me that I could check the repair progress by using the taurususa.com/status.cfm link. That doesn't work. Also said I could contact Customer Service at 800-327-3776. They do not answer the phone. I have tried the online chat and when I get through I am basically told that I will get the gun back when it comes. So yesterday I sent a fax as another attempt to get some information. No response. I love the gun and this is the first time I have ever sent a weapon for warranty work.

I am only looking for information. Just looking for a ballpark date of when I might have it back. Doesn't seem like too much to ask. I have read other reviews and couldn't believe this was the same company that treated me so kindly when I reported my issue which was feed ramp/ejector issues. Followed up with them and shipped my gun to them for the standard 6 week turn around time that they quoted. Now that they have my gun it is anyone's guess when I get it back. If I treated my customers this way and did not respond to their requests I would not have a job. Can't believe the man at the top allows this to continue.

I have read online reviews very much like mine dating back to 2010. Disappointing as my gun was the nicest shooting weapon I have ever owned up to the need for service. This is the third Taurus I have owned but is currently my only weapon. Would like to get it back soon. How do you pry information out of them?

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Poor Service
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

MIAMI, FLORIDA -- Originally, I bought a PT111 in all black. I loved it so much that I ordered the PT111 in FDE. My first outing with the FDE was a disaster. The clip released when shooting and the slide would release automatically. I called customer service and the initial help was fantastic and we got everything mailed immediately. However, it has been 8 weeks since my firearm has been received and the online repair status states received awaiting repair. I have called several times as I was informed it would take 4-6 weeks only.

I was unsuccessful in speaking to a representative even with wait times between 15-30 minutes. I was finally successful in speaking to a live individual and just informed that the firearm is repaired and is awaiting test fire. She was unable to tell me how much longer I would have to wait for my pistol to arrive.

Update to a week later and I still have not received my firearm and the representative was not helpful and did not provide additional knowledge. When asked to speak to a manager he would not direct my call. The customer service has been a non-existent and while I appreciate making sure the firearm is complete, the fact that I was unable to even put 200 rounds through it without some failure has been disappointing to say the least.

The customer service since initial mail in has been a disaster and I'm not sure I will make any future purchases from the company. As I read through Taurus's website; customer satisfaction seems to be a top priority but this is not so. I have been given the runaround and provided no additional information. 8 weeks without a brand new pistol and then provided no information and nobody willing to go a little further to find out additional information is a sad representation of your company's customer satisfaction guarantee.

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Horrible Customer Service/Give a ** Broken
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

MIAMI, FLORIDA -- I'll be brief. Sent a firearm in for repair in August of 2015. It was logged in to Taurus' repair in September 2015. In Dec 2015, they said they couldn't repair it and would replace it - but comp firearm was backordered. Wait... I called in Jan 2016. Still backordered - Feb 2016 - still back ordered.

March 2016 - one exactly like mine was backordered, but I was offered the same firearm in a different finish that was in stock. I said, "Fine, I'll take it." They told me it would ship out in 2-3 weeks. Wait... April 2016 - I called and nobody knew anything about anything. I escalated the call, which did absolutely nothing for me. The "supervisor" read from the same script. Said she'd call me in a month with an update.

May 2016 - Got the call. The update totally "undid" everything I was told in March. There was no replacement firearm. They weren't even going to replace mine. They got a bucket of "parts" in April and they were going to re-evaluate all the repair firearms to see if they could now fix them. How long will this re-evaluation take place? 6-8 MONTHS. STAY AWAY FROM TAURUS!!! You might as well give them the $300 and let them kick you in the **. At least it would be over sooner.

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Pathetic
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

Had lots of choices... bought a Taurus because of previous ownership and the fact they were offering a rebate... HA, what a joke. It took over 3 months to get a $25 rebate. When it finally arrived, not a check but a Visa DEBIT card. Then it had to be activated. That was another joke. Called the 800 number on the card, had to sit on hold for over 5 minutes, only to speak to a person acting as though I needed to get approval for a loan.

They wanted all my personal information, would only speak to the person that the card was issued to and told me I must check my available balance EVERY TIME prior to using the card. It seems to me that a reputable company should be very ashamed of offering a rebate then putting their valued customers through such a ridiculous process to get a rebate the company offered. This rebate was designed to discourage using it. I will NEVER buy a Taurus again. They are obviously no longer the company I was used to dealing with.

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PT 709 Slim
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

MIAMI, FLORIDA -- I have a long history dealing wit Taurus Customer Service, and up until last year, it was a great one. I purchased a new PT 70p9 Slim, and it came with one mag. I took it to the range and I was more than pleasantly surprised... GREAT TRIGGER. I asked my LGS to get me three or four mags for it, and he laughed. He told me they were unicorns, meaning no one has actually seen them. I then drove to 4 other LGS's, same thing. I then spent hours, days, weeks, months and now a year online... A YEAR. I have been on no less then 30 backordered wait lists, no luck at all. I have called Taurus, sent letters, and even blogged. No luck no mags.

I then got on their Facebook page and a Customer Service weirdo kept messaging me asking where I lived, the serial number, my address, phone number, where I bought the gun, how much I paid, over and over. Still no magazine, no suggestion where or how to get one, etc... BEEN OVER A YEAR... I am still trying... WEEKLY... This gun is worthless without mags... and it was purchased as a CCW...

I can't even give it away as everyone knows there are NO mags available for it, and it looks like there NEVER WILL BE. I own more than 15 of their guns, mainly revolvers. [going to] go back to Smith once I sell them all... What kind of company does business like this... slight delays understandable...this is insane...

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Lack of Response or Actions
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

BAINBRIDGE, GEORGIA -- Sent defective pistol 15 Oct 2019. Got letter it would take 12 weeks. Then nothing. Called customer service in Feb 2020, very polite but not very helpful. Lots of promises and no action. Called again after 6 wks. The tracking number provided was wrong and no shipment. Was suppose to get me correct tracking number. Again after a week of nothing called again to customer service. Again polite person but lots of I will turn over to shipping, no supervisor for you to talk to, it will take several days, etc etc etc. Wondering what their business plan reads for keeping loyal customers.

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Appalling Lack of Customer Service
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

Ordered parts over the phone and paid by credit card. 75 days later still no parts. Called Taurus customer service dozens of times before finally getting through to a customer service agent (Kelvin). Kelvin confirmed that my order had been placed, that the parts are in stock (as I was assured when I placed the order), and that he "could not give me any turn-around time on when they would ship".

I asked to speak to a supervisor and he said he could have someone call me back in 1 to 2 business days. I take this to mean, "let me end this call unresolved, and you can go pound sand". I will continue to try to get the parts that I have paid for from Taurus and after this fiasco in concluded I will begin selling off my numerous Taurus firearms and replacing them with products from a company with better (or at least some semblance of) customer service.

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Taurus International Rating:
Star Empty star Empty star Empty star Empty star
1.2 out of 5, based on 45 ratings and
49 reviews & complaints.
Contact Information:
Taurus International
16175 NW 49 Avenue
Miami Lakes, FL 33014
800-327-3776 (ph)
www.taurususa.com
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