[X]
Write ReviewJump to 
7
Helpful
Votes
Votes
Sirius Satellite Radio Complaint - Sirius Renews Service Without Your Approval - Then Turns You Over To Collections! - Sirius Satellite Radio
Complaint
NEW YORK, NEW YORK -- 9/29/09
In the years I’ve subscribed to Sirius, paying in advance for service was always the standard. In 2008 I started having difficulty with my signal. It would cut in and out just a bit at first, then over several months it happened constantly. I made multiple calls to Sirius who would generate a “signal boost” in my zip code area. This would help somewhat, but eventually it would get so bad again I just shut my radio off. Even after spending $90.00 on a Sirius signal booster from Circuit City, the improvement was minimal at best. Sirius eventually said my radio was out of date and I needed to purchase new equipment. Since the last part of 2008, I quit using my Sirius all together, even though I had paid in advance for the service I was no longer using! When I received renewal information in 2009, I did not respond because I was not going to invest money in another year of poor service and excuses.
I spoke with a Sirius representative 4-5 weeks ago, explained my situation and he thanked me for my years of service. To my horror, last week I received a COLLECTION NOTICE in the mail for $31.12! The customer service representative didn’t bother to say anything about what they were doing on my account; he only wanted me to renew service!
I called Sirius and spoke with 2 customer service reps and a supervisor who would not escalate my call any further saying “managers above me don’t talk with customers”. They refused to do anything to correct the outstanding balance saying it was my fault that I did not call them to discontinue service; therefore I was charged for 2 additional months of service after my account expired. When I did not pay for the additional 2 months of service, they turned me over to a collection agency.
They said they didn’t need my approval to continue my service since this was “their policy” and I should have called to cancel. I asked them to either remove the charges or provided me with a copy of a binding contract under my signature that allowed an automatic continuation of service. Once again, they said they didn’t need a signed contract to continue my service.
I refuse to pay for extortion! If they ruin my perfect credit, I will do my best to ruin them! Maybe they will stop defrauding people if we slap them with a class action suit! If you know of one that has been initiated, please post it on this site.
In the years I’ve subscribed to Sirius, paying in advance for service was always the standard. In 2008 I started having difficulty with my signal. It would cut in and out just a bit at first, then over several months it happened constantly. I made multiple calls to Sirius who would generate a “signal boost” in my zip code area. This would help somewhat, but eventually it would get so bad again I just shut my radio off. Even after spending $90.00 on a Sirius signal booster from Circuit City, the improvement was minimal at best. Sirius eventually said my radio was out of date and I needed to purchase new equipment. Since the last part of 2008, I quit using my Sirius all together, even though I had paid in advance for the service I was no longer using! When I received renewal information in 2009, I did not respond because I was not going to invest money in another year of poor service and excuses.
I spoke with a Sirius representative 4-5 weeks ago, explained my situation and he thanked me for my years of service. To my horror, last week I received a COLLECTION NOTICE in the mail for $31.12! The customer service representative didn’t bother to say anything about what they were doing on my account; he only wanted me to renew service!
I called Sirius and spoke with 2 customer service reps and a supervisor who would not escalate my call any further saying “managers above me don’t talk with customers”. They refused to do anything to correct the outstanding balance saying it was my fault that I did not call them to discontinue service; therefore I was charged for 2 additional months of service after my account expired. When I did not pay for the additional 2 months of service, they turned me over to a collection agency.
They said they didn’t need my approval to continue my service since this was “their policy” and I should have called to cancel. I asked them to either remove the charges or provided me with a copy of a binding contract under my signature that allowed an automatic continuation of service. Once again, they said they didn’t need a signed contract to continue my service.
I refuse to pay for extortion! If they ruin my perfect credit, I will do my best to ruin them! Maybe they will stop defrauding people if we slap them with a class action suit! If you know of one that has been initiated, please post it on this site.
Comments:
Posted by tnchuck100 on 2009-09-29:
"...generate a “signal boost” in my zip code area." That is pure non-sense. They do no such thing.
As far as the auto-renew goes it's in the terms of service. The only way to protect yourself from this sleazy practice is to send a certified/return receipt requested letter stating the cancellation and its effective date. Once you have the delivery receipt you legally free of them no matter what crap they pull.
As far as the auto-renew goes it's in the terms of service. The only way to protect yourself from this sleazy practice is to send a certified/return receipt requested letter stating the cancellation and its effective date. Once you have the delivery receipt you legally free of them no matter what crap they pull.
Posted by jktshff1 on 2009-09-29:
what tn said, it's in their terms and condition. I use sirrus and have for several years and not had any problems.
YA GOTTA READ THE FINE PRINT.
YA GOTTA READ THE FINE PRINT.
Posted by MSCANTBEWRONG on 2009-09-30:
I love my Sirrus...never had any problems with them.
Posted by justthefaxx on 2009-09-30:
"generate a signal boost in my zip code area"...Really? Did they reprogram the orbiting satellite to increase the power to your area? They lied to you!
Posted by momsey on 2009-11-13:
Yeah, what the others said...it's in their terms & conditions. And, the renewal would have told you that you would be charged. We just got our renewal notice, and it indicated the date our card would be charged. Sorry you're stuck, but I'm not sure you have a way out. If you a are a subscriber, you agree to certain things automatically.
Posted by Mr. Magnet on 2009-11-19:
You commented about Siruis radio automatically charging your account then turning over to collection. That happened to me also and man that is low. I paid it but I tell you as I told them I will never send another dime to Sirius and will also spread the word.
Posted by rkup on 2010-04-24:
I had the same to happen to me. I DID call to cancel. Still was billed and firmly believe they would have billed my credit card that was on file for the whole year had it not been expired. I Did not pay the bill and refused to do so. If it shows up on my credit report I will dispute it. There needs to be a class action suit! This is theft and they are legally doing it!!!! I will spread the word to all I know about these unscruptulous tactics.
Note: All comments are reviewed by a moderator before being published. Please be sure to read our guidelines before commenting.
Company Reps: Post your company response!
