Hewlett-Packard Company Complaint - Hewlett-Packard Is Selling Extremely Defective Pavilion PC Models - HP Pavilion Elite e9150t, e9180t
HP Pavilion Elite e9150t, e9180t - Complaint
PALO ALTO, CALIFORNIA -- Hi. I have a story to share about Hewlett-Packard. This topic has become huge. And despite tons of complaints, HP turns it back on loyal customers. And they continue to sell defective products, after tons of complaints about the models.
The Core i7-based Elite Pavilion desktops from HP; namely the e9150t and e9180t models, are highly defective. Just ask me. I'm on my 3rd PC for example. After contacting HP repeatedly about the constant freezing and blue screen errors, HP is still yet to give me an answer.
This isn't the case of just a "bad batch" on the assembly line. We're talking tons of people with faulty PC's. Just check out HP's own forums, and you'll see what I mean.
Here is a brief description of the process I've been through. I bought my first e9150t with the i7-920, back at the end of June. It froze right out of the box, constantly. Not to mention the BSOD's multiple times a day. So being past the 21 day exchange mark, I had no choice but to send it in for repair. It came back to me with the exact same problems. Not to mention a nice scratch on the side of my brand new PC, and it was missing the rubber pieces on the bottom. I'm sure they took great care of my machine while it was under repair.
Next, I convinced HP to send me another e9150t, this time with the i7-950 CPU. Whoo hoo! It did the same as the last. It was even worse than the first one. This one not only had the freezing and BSOD's, but it randomly rebooted, and the back fan ran at full speed 24/7. I again, sent this one back and had HP send me the e9180t model this time, with the i7-975 CPU. It froze at the HP setup screen on the first boot. Upon restarting and logging in, it went straight to a blue screen error. The odds of getting 3 bad machines in a row are astronomical. Not to mention there are plenty of others who are now on their 3rd PC as well.
There is an obvious defect, most likely in the Pegatron motherboard that comes in the e9150t and e9180t models (Truckee v1.03 and 1.04). HP has turned a deaf ear to it's customers. I've contacted the executive office on the phone, sent multiple faxes and emails. Yet HP has yet to even admit that they see an issue to their customers. Tons of us have emailed Mark Hurd, HP's CEO, only to get a call from the executive office telling us they don't have an answer for us. HP has even been reported to the Better Business Bureau about the issue, with no response.
These are high-end PC's that are extremely defective. After contacting Pegatron about the issue, they directed me back to HP, saying that it's their problem. Countless people have said that if HP would only acknowledge the fact that they see the problems and are working on a fix, that would give them peace of mind. But apparently, that's too much to ask of HP. I'm sure they are sweating bullets trying to figure out how they are going to get out of this one.
I'm sorry, but I'm not the kind of person that let's a huge corporation like HP walk all over me. Something has to be done, and I'm not backing down and going away quietly like they'd like me to.
If you'd like to get a glimpse of what's going on, just check out the HP forum for example: http://h30434.www3.hp.com/psg/board/message?board. id=lockups&message. id=2608
Be advised that out of the over 1,000 posts, the moderator on the forum has only posted in reference to advising someone how to Private Message. At no time out of all the posts, has the moderator tried to give advice or help customers going through this mass defect. Comments have been deleted by the moderator. Also, on Expert Day in the forums, a topic called "e9150t, e9180t" was created. Customers asked the "experts" if they knew if HP was addressing these issues. Immediately the moderator told them that they were not posting on the topic, (which was PC Performance), and locked the forum they created. Let me see, how is trying to resolve a huge defect in your PC, not related to PC performance? It's like they are desperately trying to hide this as best they can.
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