Pampered Chef Complaint
Pampered Chef rips off wife! - Web services and customer support
Reviewed by sbirlew on 2009-10-23
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My wife wanted to earn a little extra money, so she got talked into purchasing $300 worth of Pampered Chef product in order to become a consultant. She then got talked into signing up for their personal websites. She tried selling the product and using the website for a few months, but couldn't make enough contacts, so she chauked it up as a loss and at least she got a lot of Pampered Chef products to walk away with.
A few months later, they auto recharged her bank account for renewing the website (which she did not authorize and which she hadn't used in months). She called them and they told her that they were authorized to recharge her bank account because that was their standard business practice. She told them that they had agreed when she first set it up that they wouldn't do that and wanted it cancelled and refunded. They told her that she didn't have it in writing and that they would cancel the website but only give her back a few dollars (nowhere close to what they charged her). We filed a unauthorized charge claim with her bank and have been now fighting this for nearly 3 months. Pampered Chef is a rip off and couldn't treat people fairly if they tried!
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You'll probably lose because when she first signed up there was surely a clause that stated that there was an automatic renewal per the contract that she agreed to. Almost all business are doing this now. Don't hold your breath on this.