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Verizon Complaint

Verizon Wireless Unauthorized Use of My Credit Card - Verizon Wireless

3
Helpful Votes

Posted By: IglooKing on 10/24/2009

Location:
1 Verizon Way
Basking Ridge, NJ 07920

On three separate occasions in the past six months Verizon Wireless has used my check/debit card without my permission. This is a violation of the Terms of Service, and they admit this. These debits cost me $500.00 on overdraft charges (Yes, banks let you overdraw on debit cards so they can hit you big with fees).

Either Verizon has complete incompetents running their ATM transaction servers, or, they have a policy of using cards without permission for late paying customers. If the later is true, then they are committing Interstate Wire and Mail Fraud which is a felony carrying a 30 year sentence and $1,000,000 fine.

I have filed formal complaints with: FCC; FTC; California Public Utilities Commission; USPS Postmaster General, and others. Wish me luck.

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User Discussion - Add your 3 cents!

ProConsumer

(10/24/2009)

Were they using the card to charge you for your service? For reasons such as this it is never a good idea to give any creditor or utility access to your banking information.

KenPopcorn

(10/24/2009)

The thing is... when you gave them your account information, you gave them permission to use it at will. And they will. You should never give your banking information to a creditor. If you want to pay online, set up the payment at your own bank's bill pay site, you will be protected and control when payments are made.

old fart

(10/24/2009)

If you must, use a credit card not associated with your bank...

LadyScot

(10/25/2009)

"they have a policy of using cards without permission for late paying customers"

You must have give them the card number for auto pay.

Don't blame the bank. When you give permission to use your card, they will charge you if it is overdrawn.

IglooKing (10/25/2009)

I just want to clear up some murk. I read fine print before everything I do. My debit card on file with Verizon was NOT an autopay or bill pay plan. It was absolutely stipulated that the only usage of this card was when I PERSONALLY initiated a payment operation with my handset. Verizon has already admitted that what they did was not correct, and in violation of the User Agreement. They have gone so far as to say they don't even know how the mechanics of their computer system could possibly have caused this to happen.

So that leaves me with two possible conclusions/actions:

1.) Their IT Department are a bunch of idiots. If that's the ca ... more >>

LadyScot

(10/25/2009)

Are you past due with them? If not, then demand they return the money. If you are, you owed them anyway.

DebtorBasher

(10/25/2009)

If they admitted what they did was not correct, what did they say they would to to correct this for you?

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