Gap Complaint - Gap new return policy - boys clothes

Posted by bearkatkitten on 2009-10-26:

Did your wife bother to check the back of her receipt for the return policy? If it's on the back, it's not new. It's probably been there, in place, for quite some time.

Posted by i_am_canadian on 2009-10-26:

I don't think you'll see them liquidating any time soon just because you can't follow a return policy, which I am willing to bet was posted in numerous locations in the store, and most likely on the back of your receipt.
And from what I gather with this, she bought the pants for your son and a little over a month later, he outgrew them? They're not running a free clothing rental business.

Posted by Ytropious on 2009-10-26:

You can't expect them to take something back after their policy states they will. WHY did it take you 37 days to determine pants don't fit. That is your fault, not the stores.

Posted by i_am_canadian on 2009-10-26:

I think what occured was, during that 37 day time frame Junior took a growth spurt (any parent knows they can happen overnight) and the pants no longer fit.
So (s)he thought that since he outgrew them, they should be entitled to a refund, even if it fell after the return period. Sorry, doesn't work like that.

Posted by MundoCani on 2009-10-26:

I think it's cute that you really believe the lack of your business is going to hurt the GAP so much. I wonder if they have a contigency plan for such crises?

Fact is, if the GAP was a place where you found good clothes at a reasonable cost, you're the one who will lose out over your refusal to shop there. You and that gigantic son of yours.

Posted by Ytropious on 2009-10-26:

After re-reading this it seems you don't mention if your son never wore the pants or if he was wearing them this entire time and grew out of them. It sounds like the latter. In which case there's no such thing as a free upgrade, which is exactly what you're looking for. There is absolutely nothing the store did wrong here. A) Why would they take them back after the normal return period and B) why would they take back USED pants?

Posted by Skye on 2009-10-26:

Since the return policy is for 30 days, then why do you feel you should be the exception?? 30 days means 30 days, not 37.

I bet you'll continue to shop at the Gap. It's silly to cut your nose off to spite your face.

Posted by justthefaxx on 2009-10-26:

I'm sure they'll survive without your future thousands. What would not make them survive is making exceptions everytime someone wants one.

Posted by andbran on 2009-10-27:

i will spend the thousands there. i like shopping there and know how to read a reciept.

Posted by LadyScot on 2009-10-27:

I know to to read a receipt too. WHY do people ALWAYS think they should be the exception to the rule?!

Posted by Buddy01 on 2009-10-27:

justthefaxx, that is exactly what I was thinking. It is why stores had to tighten their return policies.

Posted by Eloise on 2009-10-27:

The return policy is 30 days, not 31 or 32 and certainly not 37. You may not like the return policy but it is what it is.

Posted by spiderman2 on 2009-10-27:

My kids wear uniforms to school. I bought my youngest 3 pairs of pants about two weeks before school started. By the second week of school, they were too short. It never occured to me to do anything with them but give them to someone whose kid is shorter than mine! I had to go buy him more pants. Kids grow quickly and there is always a chance that something that fits one week may not fit the next. Its part of life with kids. A 30 day return policy means 3-0 days, such is life. If this is the worst thing that ever happens to you, you will lead a blessed life.

Posted by littleyaya on 2009-10-27:

Another person who wishes an entire company goes belly-up just because they didn't make an exception for them. What a great country we live in.

Posted by Stew on 2009-10-27:

Yaya, nowhere in the review did the OP wish for the company to go 'belly-up'. The OP merely surmised that due to the Gap's customer unfriendly ways that the GAP would suffer the same fate as circuit city. Let's not put words into the OP's mouth.

Posted by littleyaya on 2009-10-27:

Read the last sentence stew. They may not have used those exact words, but they do wish ill on the company

Posted by Stew on 2009-10-27:

Yaya that is your assumption. The OP never stated they wished the GAP to go 'belly-up'. In fact they wished them 'Good Luck'.

Posted by JR in Orlando on 2009-10-27:

Pride goeth before the fall. How do these people have the time to find new stores to shop at? I go to the same stores I like because the price is right and they have what I won't. If they enforce the refund policy or don't smile at me, why would I quit shopping there. I'll teach them - I'm going to run all over town looking for another place to shop, pay more perhaps, and not get exactly what I want - but that will show them.

Posted by spiderman2 on 2009-10-27:

somehow Stew, I don't think that was a sincere good luck!

Posted by littleyaya on 2009-10-27:

Stew, get a life and stop nitpicking every comment I make. This obsession you have with me is getting pathetic

Posted by jktshff1 on 2009-10-27:

2nd spider and yaya, the op is quite clear in the insinuation that gap going out would please him/her.

Posted by Stew on 2009-10-27:

Yaya, I'm entitled to my opinion about your opinion about my opinion and so on. This all started because you made an erroneous assertion that the OP wished for the GAP to go 'belly-up'. I merely accurately pointed out that the OP never made such an assertion. Everybody can assume what they want but bottom line as usual I was factually correct.

Posted by SteveWiginowski on 2009-10-27:

If Gap refunded you your full price, and then re-sold the pants at $10 less than what you purchased, then they lost $10. If this were to happen 100 times throughout all of their stores, then that would cover your thousand dollars that you spend a year.

Posted by rmsk on 2009-10-27:

I still don't understand why people think they should be entitled to return items back to a store. It's a buyer beware world, and there's no law that says a store has to take back merchandise. It's strictly a courtesy, and stores are free to set whatever policy they wish. If your return doesn't meet the policies, then why act so entitled when the store denies the return.

Posted by LadyScot on 2009-10-27:

Actually, Stewie, it WAS implied: "Good luck GAP. See you when you are liquidating all your stuff like circuit city."

Posted by ticia232 on 2009-10-27:

I was going to comment on that Lady, but as Stew has mentioned several times the OP didn't wish harm to come to store, the OP only implied that it was coming to them. But to stew it seems that the employee is ALWAYS wrong even if they are simply following policy that they have no control over. (I guess the employees are supposed to circumvent the policy and lose their jobs to make them happy.)

Posted by punxnotdead80 on 2009-10-27:

"Good luck GAP. See you when you are liquidating all your stuff like circuit city."

It's cute how you think the Gap is going to go belly up. Plenty of other people who go for their "garanimals for adults" where you came from.

Posted by i_am_canadian on 2009-10-28:

Frankly Ticia, I don't think that Stew has ever set foot on the other side of the counter in his entire life. If I'm wrong he can correct me, but I think he's got too arrogant of a mindset to ever work in a customer service job.

Posted by i_am_canadian on 2009-10-28:

That is a possibility. Maybe he does work in a menial job, and arrogance is the only thing that shelters him from the truth that he is no better than anyone else.