Two weeks later I received a final bill with the ETF of $200 and one month’s charges on it. I called Customer Service to find out what happened. The representative barely listened to me and basically argued that T-Mobile was correct and all they could do is reactivate my account. I could barely get in a word because the representative continued to talk while I tried to explain my situation. I finally had to hang up because it was clear the representative was trained not to let anyone out of the ETF no matter how bad service is. I was prepared to pay the remaining 6 months of ETF charges but not to have my service cancelled without notice and then receive a ridiculously high bill. I have been a T-Mobile customer for more than 5 years and in my opinion, customer service over the phone and in New Mexico is horrible. This company does not care about its customers and really does rob their customers. I hope this company loses the ETF lawsuit against it and many more customers.

< prev   1 | 2