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Trans World Airlines Complaint - Poor Customer Sevice at check in in Miami International
Complaint
MIAMI, FLORIDA -- I already have written a letter to your customer service about this subject. However one of the agents-Wilches- was extremely rude and playing from a high-horse attitude. Made the experience of check-in rather embarrassing for my wife and I. Wilches could not find my reservation number (loc 777Z68) nor did he made an attempt to help. I had to call you 800 service and the loc# was found . Wilches reluctanly issued the e-tickett, did not apologize and he told my wife that she could not travel because she was pregnant ( she was not traveling with me , rather seeing me to M.I.A.
I would have lost a large amount of money if I was to loose that flight ( it was a bussiness trip worth 50k to me) It was a very sour experience.
Also I am traveling on the 5th of August once again to Maui from Miami, this time with my wife, I dread the initial service in Miami.
To help keep me as a potential future customer, I would like the following:
Increase the level of service at Miami check in.
At the very least I would like a response from your company regarding this incident.
I would have lost a large amount of money if I was to loose that flight ( it was a bussiness trip worth 50k to me) It was a very sour experience.
Also I am traveling on the 5th of August once again to Maui from Miami, this time with my wife, I dread the initial service in Miami.
To help keep me as a potential future customer, I would like the following:
Increase the level of service at Miami check in.
At the very least I would like a response from your company regarding this incident.
Comments:
Posted by Anonymous on 2001-07-22:
How come it is always the check-in clerks that seem to think they are better than everyone else? They treat you like they have some sort of power over you. In reality, they just have a $10/hr job. I had a similar experience where the clerk treated me like trash, then once they discovered they were wrong, would not say one single word to me. Just handed me my ticket. I asked if I was all set, not a word. Just looked away. Amazing these type of people even get hired.
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