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There is this lady here who is very impolite and unfriendly. She thinks she's the queen. Says to people that she is very picky about getting the pickup refilled. If a person doesn't refill, you just bill the pro rated
price.
This location did not give me a clean pickup. It had animal hairs all over the place. guess that's normal for all
UHAUL vehicles.
Then I had to return my truck 20 minutes late for a valid reason. got billed extra for it. my second bad experience with UHAUL Calgary. I will be staying away from UHAUL from now onwards.
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Company Response:
My name is Maria Palmisano and I am with U-Haul International. I first want to apologize for the inconvenience and rude treatment you experienced from our U-Haul location. Please be assured we have forwarded your information to our Regional Office involved for further follow up. We appreciate your feed back and corrective action will be taken as needed. I would like to send you some VIP Certificates that can be used toward a future purchase or rental on the many products and services U-Haul has to offer. I hope you will allow U-Haul to redeem itself in the future as I know we can do better. Please forward me your email or mailing address at maria_palmisano@uhaul.com.
(11/03/2009) 
