Chase Manhattan Bank Complaint

Address Change without notice

Posted By: Mrwn on 11/3/2009

I didn't mind the fact that Washington Mutual was being purchased by JPMorgan Chase. Wamu had no problems, maybe a few angry lady tellers, but otherwise, not a problem. Recently (today), my husband dealt with an angry older lady that is quite rude who had told him that our address was in Colorado (this was an OLD address more than 6 years ago).

We live in California!! And how they go and change this address without notice, beyond me! Now I have to face putting all sorts of fraud alerts through credit bureaus, also change accounts, even leaving this bank! I am going to first off walk in there and explain to them that I am unhappy with what has happened...the list can go on. And what they need to do to fix everything themselves, or they mind as well go down the drain! Sorry for all the rude comments, but I'm sure most of you feel the same! Have a great day everyone and protect yourselves and the money you have earned in life!


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    bearkatkitten (11/03/2009)      
    They don't change your address. If that's the address they have on file, that's the last address that you or your husband provided them with.

    MaggieMcT (11/03/2009)      
    Well, it *could* be a computer hiccup. If they're merging systems and databases, things can happen. But a little more detail from the OP might be helpful.

    Mrwn (11/07/2009)      
    My husband and I have been with Wamu for 4 years. He has never banked with Chase. We have also informed them of our address change when we moved. I understand that this could be a hiccup in their system, though since my husband has informed them this before, it just happens. It could be the branch or the person he is dealing with also. Otherwise, I did go in and asked them where did they get this information and their response was "I don't know"


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